General Manager In Training

Job Description

Job Description

Description:

The GMIT role is designed to prepare candidates for full General Manager responsibilities. This position involves hands-on leadership, operational management, and team development while ensuring high-quality customer service and efficient business operations.

Primary Responsibilities:

• Operational Management – Oversee daily store operations, inventory management, and financial performance.
• Team Leadership & Training – Mentor employees, conduct training sessions, and foster a positive work culture.
• Customer Service & Brand Standards – Ensure excellent guest experiences and maintain brand expectations.
• Administrative Duties – Process payroll, manage schedules, and ensure compliance with store policies.
• Supply Chain Oversight – Support inventory tracking, vendor management, and ordering processes.

Secondary Responsibilities:

• Assist with local promotions, social media efforts, and partnership events.
• Address employee concerns, manage customer issues, and provide solutions.
• Uphold cleanliness, food safety regulations, and workplace safety standards.
• Identify areas for efficiency and suggest operational enhancements.

Physical Requirements:

This position requires a combination of physical tasks to perform duties effectively, including: 

• Standing & Walking (50%) – On feet for extended periods during shifts .
• Lifting & Carrying (20%) – Regularly lifting items up to 25 lbs, including inventory and supplies.
• Bending & Reaching (15%) – Stocking shelves, cleaning areas, and accessing low/high storage spaces.
• Manual Dexterity (10%) – Operating coffee machines, registers, and preparing food/beverages.
• Exposure to Heat & Noise (5%) – Working near ovens, espresso machines, and in a bustling environment.

Benefits & Perks:

• Medical, Dental & Vision
• Phone Stipend
• 401k
• Company discounts
• Free drinks while on shift
• Career growth

Requirements:

• Prior experience in hospitality, food service, or retail management preferred.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced setting.
• Passion for coffee culture, guest experience, and team development. 
• Excellent communication skills
• Flexibility to work various shifts, holidays and weekends
• Food handler certification