IT Technical Analyst

Our Client, an Automotive company, is looking for an IT Technical Analyst for their Arden, NC location.


Responsibilities:

• Business Analysis & Value Alignment
  • Act as a trusted IT partner for plant leaders, functional stakeholders, IT Managers, and enterprise IT teams.
  • Translate business challenges into structured IT opportunities with clear requirements, benefits, risks, and value drivers.
  • Develop business value narratives, one-page summaries, and support documentation for IT initiatives.
  • Support prioritization of technology requests based on business impact, operational value, and resource readiness.
• SAP & Operational Excellence Support
  • Support SAP excellence initiatives by analyzing process gaps, data quality issues, user adoption needs, and performance trends.
  • Assist with KPI definition, reporting, and performance reviews related to SAP utilization, inventory, planning, productivity, and service outcomes.
  • Help connect SAP data quality and process discipline to measurable business results for plant and functional teams.
• IT Service, Reporting & Consumption Transparency
  • Analyze and communicate trends related to IT consumption, including SAP licenses, end-user computing assets, Microsoft tools, engineering software, and service demand.
  • Provide dashboards, summaries, and recommendations that support data-driven decisions between IT, finance, and business leadership.
  • Follow ITIL principles for incident, request, problem, and change management while supporting high service quality and SLA performance.
• Digitalization, Automation & AI Enablement
  • Support intake, evaluation, and prioritization of digitalization, automation, AI, and analytics opportunities.
  • Help define baseline metrics, expected benefits, and success measures for pilots and improvement initiatives.
  • Partner with business owners to ensure use cases have clear ownership, measurable outcomes, and sustainable adoption plans.
• Governance, Resilience & Documentation
  • Support IT governance, roadmap, compliance, disaster recovery, audit readiness, and risk-tracking activities.
  • Translate technical risks, controls, and improvement actions into business-impact language.
  • Prepare clear, structured, and audit-ready documentation for reviews, approvals, and continuous improvement activities.

• BA/BS in Information Technology, Business Information Systems, Computer Science, Engineering, Business Administration, or related field preferred.
• 3+ years of experience in Information Technology, business analysis, IT service delivery, manufacturing systems support, or related technology roles.
• Manufacturing environment experience is preferred, with the ability to understand plant operations and connect technology solutions to business outcomes.
• SAP knowledge or practical exposure is preferred, especially around business process support, data quality, user enablement, reporting, or operational KPIs.
• Strong analytical skills with the ability to interpret data, identify trends, frame business value, and communicate insights clearly.
• Demonstrated understanding of ITIL practices, ticketing systems such as ServiceNow, service delivery expectations, and SLA discipline.
• Experience supporting dashboards, reporting, documentation, business cases, process maps, or requirements gathering.
• Excellent written and verbal communication skills, including the ability to explain technical topics to technical and non-technical audiences.
• Strong customer focus, problem-solving skills, listening skills, and action-oriented follow-through.
• Ability to collaborate with local teams, enterprise IT, outside vendors, and cross-functional partners.
• Self-motivated with strong work ethic and ability to work independently while managing multiple priorities.
• Comfortable leading small to medium improvement activities or participating in enterprise and global initiatives.
• Ability to provide input to key support processes, standards, procedures, and continuous improvement actions.
• Exposure to Microsoft 365, analytics tools, end-user computing, infrastructure concepts, Active Directory, SCCM/endpoint management, network basics, or related IT platforms preferred.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities