Installer Service Specialist

Job Overview The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply. Essential Job Functions Work with installers/professional customers to develop sales relationships. Take customer orders over the phone and online quickly and accurately, invoice orders, and direct efforts to pick and stage parts for delivery. Route delivery specialists to ensure customers receive orders consistently and on time. Ensure delivery vehicles are serviced and maintained according to company standards, including timely completion of vehicle inspections and entry of daily mileage into delivery fleet management devices. Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Pick up and credit customers’ new core and warranty returns in a timely manner. Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly. Assist on the front counter and retail counter as needed. Help with backroom duties such as auto-load, returns, stock, etc. Assist with customer labor claims, ensuring they are processed quickly and efficiently. Perform all other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Strong background in mechanics. Above‑average communication skills. Hands‑on knowledge of automotive repairs (desired). ASE Certification (desired). Fluency in multiple languages, particularly Spanish (highly desired). Compensation and Benefits Competitive wages & paid time off. Stock purchase plan and 401(k) with employer contributions starting day one. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs and opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option, and provide your requested accommodation and position details. #J-18808-Ljbffr