Dock Worker

Dock Worker 2 (Night Shift)

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary: Responsible for processing goods and keeping equipment emptied for transportation flow according to GWH policy and ensuring the efficient and cost-effective operation and stewardship of the outlet store and donation center to maximize profitability for mission services funding.

Essential Duties and Responsibilities

• Operates forklift and other assigned equipment in a safe manner in accordance with organizational and safety policies and procedures.
• Ensures alignment and consistency of all aspects of the outlet store operations.
• Processes donated goods efficiently and effectively based on GWH's needs and adapts to changes in commodities processing as assigned.
• Bales merchandise, identify and demonstrate understanding of items that can be baled together or items that cannot be baled but should be processed separately.
• Assist with quality control assurance.
• Maintains accurate bale count with production equivalent to 8-10 bales per 8-hour shift, averaging over 1 bale per hour.
• As assigned, sort totes and process each tote with a sense of urgency.
• Ensures that all products are constantly being rotated.
• Assist in efficient movement of goods on the dock or production areas, and when loading and unloading trucks with the aid of material handling equipment as needed.
• Fills Outlet boats with the product and rotates on and off the floor per rotation schedule.
• Sorts product into appropriate salvage, recycling, and trash based on current commodity expectations.
• Operates assigned material handling equipment in a safe and prudent manner in accordance with the laws of the State of Texas and GWH safety policies and procedures.
• Maintains processing area in a neat and clean condition.
• Uses safe work procedures and personal protective equipment as required (i.e., lifting, use of proper equipment, etc.) and report incidents and injuries immediately to a supervisor.
• Follows the identified compliance standards and GWH guidelines for processing different commodities.
• Reports equipment, machinery, and other GWH property repairs and/or maintenance to a manager in a timely manner.
• Completes daily the required paperwork (e.g., forklift pre-use safety inspection, logs, maintenance reports, etc.) in an accurate and timely manner, in accordance with policies and procedures.
• Establishes and maintains a cooperative, functional work relationship with all associates.
• Performs other duties as directed by management to support evolving organizational needs.

Additional Responsibilities

Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual, maintain a professional appearance, and perform expected duties. Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter. Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

A high school diploma or equivalent preferred. GWH Forklift Certified. Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications. Six (6) months of experience as a Material Handler, or equivalent work experience required. Proficiency in salvage tracking and reporting. Previous spotter experience is preferred. Safety certifications are preferred. Knowledgeable in all loading techniques for all salvage load types. Ability to see details at close range (within a few feet of the observer), and adequate distance to guide the parking and operating of forklift. Ability to work independently. Skill in monitoring, operating, watching indicators to make sure a machine is working properly. Able to work a flexible schedule, including nights and weekends. Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

Equipment Provided to Primary Stores Outgoing Salvage Trailers Work Integrity: Follows established procedures and processes donations timely with a sense of urgency. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc. Timely GWH LMS completion (training, etc.) Safety Culture: zero (0) accidents or near misses Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.

Physical Requirements/Work Environment

Stand, twist, bend, squat, push/pull, and lift up to 40 lbs. Occasionally moves up to 100 lbs. Must be able to stand for extended periods. Requires close vision, peripheral vision, depth perception, and focus adjustment. Moderate indoor noise with exposure to outside temperatures. An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.