Care Navigator

Job Description

Job Description

POSITION: CARE NAVIGATOR

LOCATION: NEW CASTLE, PA

WAGE: $20 PER HOUR

Adagio Health is seeking an empathetic, proactive Care Navigator to connect patients, clients, and community members directly to the care they deserve. In this role, you will be the bridge between clinical services and community support-addressing social determinants of health, providing warm handoffs, and guiding individuals through health insurance, nutrition, and preventive healthcare programs.

WHAT YOU WILL DO

• Connect & Guide: Assess client and patient needs related to health, wellness, and social determinants of health (SDOH). Identify barriers to care (such as transportation, food security, or cost) and connect individuals with internal programs and trusted external community partners.

• Provide Warm Handoffs: Serve as a dedicated point of contact, ensuring seamless transitions between clinical appointments, nutrition support, and community services.

• Expand Healthcare Access: Serve as a certified Pennie Assister to help community members navigate and enroll in health insurance. Partner closely with WIC programs to support enrollment, outreach, and intake.

• Community Outreach: Build and maintain active, positive relationships with local service organizations, grassroots groups, and community partners to increase awareness and accessibility of services.

• Client Education: Deliver practical health education and share vetted resources to empower individuals to make informed healthcare decisions.

• Cross-Department Collaboration: Partner with teams across Clinical Services, Disease Prevention, and Nutrition & Education to coordinate holistic, person-centered care.

• Care Coordination & Documentation: Maintain accurate, timely documentation of all patient interactions, referrals, and outcomes in data management systems to support ongoing care quality and reporting

WHAT YOU BRING

Education or Experience

• An accredited degree in Social Work, Public Health, Human Services, or a related field; OR

• At least 12 months of relevant hands-on experience in community support, customer service, case assistance, or personal/family experience navigating and applying for public benefit and health insurance systems (such as Medicaid, Pennie, SNAP, WIC, or CHIP).

• Certification: Active Community Health Worker (CHW) certification.

• Communication: Excellent interpersonal, verbal, and written communication skills with the ability to build trust across diverse populations and clinical teams.

• Technical Skills: Must be comfortable and proficient working with Microsoft Office products (Word, Excel, Outlook, Teams) and database systems.

• Travel: Ability to complete regional travel as needed for community outreach and partner site visits.
• Engagement: Experience in case management, care coordination, or care planning.

• Community: Background in customer service or direct community-facing support.

We recognize the dedication, leadership, and mission-first mindset developed during military service. The skills required to support community health and navigate complex healthcare systems align closely with many military specialties.

If you have served in roles such as:

• Army: Combat Medic Specialist (68W), Healthcare Specialist (68 series), Patient Administration (68G), Preventive Medicine (68S), Civil Affairs (38B), or Human Resources Specialist (42A)

• Navy / Coast Guard: Hospital Corpsman (HM), Health Services Technician (HS), or Community / Public Affairs

• Air Force / Space Force: Aerospace Medical Service (4N0X1), Public Health (4E0X1), Health Services Management (4A0X1), or Family Support personnel

• Any Branch: Experience in casualty assistance, unit medical logistics, family readiness groups (FRG), transition assistance, or community liaison roles

WHAT MAKES ADAGIO HEALTH A GREAT PLACE TO WORK?

Adagio Health offers daylight hours with no nights, weekends, or holidays. We offer affordable healthcare and insurance coverage, a 403(b)-retirement plan with immediate vesting in Adagio's contribution, and professional development reimbursement.

ABOUT ADAGIO HEALTH INC.

For over 50 years, Adagio Health has provided health, wellness, and nutrition services across Pennsylvania. Today, the organization serves approximately 115,000 patients and clients annually. While women's health remains a primary focus, the organization also offers reproductive health, cancer screenings, and preventive health services for others in need of care in a welcoming, confidential setting. Adagio Health operates eight medical offices in western Pennsylvania, providing clinical services and addressing broader health needs such as food insecurity, behavioral health, and care navigation. The organization also manages the Women, Infants & Children (WIC) program in five counties, promotes tobacco and vaping prevention, oversees breast and cervical cancer screening and treatment programs statewide, and delivers a range of clinical and education programs that support nutrition and overall well-being in local communities.

READY TO JOIN OUR NONPROFIT COMMUNITY HEALTH TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job with our nonprofit community health organization, please complete a full application on our company website using the link:

Adagio Health strives to create a culture where every employee feels respected and included. We believe teams with diverse backgrounds, experiences and perspectives create better outcomes. We want every employee, regardless of their role in the organization, to have a sense of pride and belonging and a shared commitment to excellence. We make employment decisions based on job related criteria, regardless of age, sex, race, gender identity or expression, color, national origin, sexual orientation, or any other non-work-related criteria. EEO/M/F/D/V employer.