Hotel Innkeeper

Help Deliver the Kalahari Experience Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Director of Rooms Kalahari Resorts & Conventions is seeking a Director of Rooms . In this role, you’ll oversee the operation of the Front Office (Valet, Bell Staff, Concierge, Front Desk, Emerald Lounge), Housekeeping and Laundry. You will work closely with the General Manager and AGM on special projects and assignments. You’ll also be responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, and Bell Staff/Shuttle/Valet Service. As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, inspiring associates while delivering extraordinary guest experiences ...and most importantly, you need to be able to bring your energy to your team! Oversee front office, housekeeping, laundry, and guest services to ensure high-quality service and guest satisfaction. The Director of Rooms is responsible for maximizing guest service scores and opportunities within the Division. Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance. 5 years of progressive hotel/resort experience in full-service properties over 500 rooms. ~ Extensive Rooms Division experience in Housekeeping and Front Desk. ~ A leadership style rooted in collaboration, respect, and service to others. Career growth opportunities with promotion from within ~401(k) matching, paid time off, and holiday compensation ~ Health, dental, and vision coverage for full-time associates ~ Education assistance programs to help advance your career That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. |