Fleet Maintenance Diagnostic Specialist

Job Description

Job Description

Make Reliability Happen, Every Mile

Step into a day where your expertise keeps students moving safely. You arrive on site, scan the work queue on your tablet, and start with a driver-reported brake vibration. You perform a quick road test, pull diagnostic codes, and trace the issue to a suspension component. After a precise repair and a confirmatory test drive, you log time, parts, and notes right on the work tablet. Next up: programming a new telematics unit, then a preventive maintenance inspection that includes fluids, steering, drivetrain, electrical, and A/C checks. A road call comes in—an overheating alert—so you head out, troubleshoot the cooling system on the roadside, and get the vehicle back in service. Throughout the day, your bay stays orderly, tools are stored, and every repair meets DOT requirements and company housekeeping and safety standards.

About Zūm

Zūm is revolutionizing mass mobility with the Zūm CMX Connected Mobility Experience, a real-time system that unites people, vehicles, and operations. In the $50 billion student mobility market—the largest slice of mass mobility—Zūm CMX transforms a daily stressor into a reliable, transparent, and efficient experience for students and families. More than 7,500 schools rely on Zūm CMX today. Our innovation and execution have been recognized by Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies. We’re backed by Sequoia Capital, GIC, TPG, and SoftBank.

The Role

As an experienced technician, you’ll be a cornerstone of our maintenance operation—owning comprehensive diagnostics, repairs, and preventive maintenance across a diverse fleet. You’ll investigate complex mechanical and electrical faults, conduct critical safety inspections, and ensure every vehicle meets rigorous DOT and safety standards so students and communities can depend on us.

How You’ll Succeed

• Operate as a systems thinker—moving from symptoms to root causes across engine, electrical, braking, steering, suspension, and drivetrain components.
• Balance speed with precision, aiming for first-time fixes without compromising safety or quality.
• Keep an organized, professional workspace and complete documentation accurately.
• Be equally comfortable rebuilding engines, troubleshooting intricate electrical issues, and executing thorough PM inspections.

Core ResponsibilitiesVehicle Diagnostics & Repair

• Diagnose malfunctions and perform repairs on steering, electrical, cooling, lubricating, braking systems, drivetrains, suspensions, clutches, transmissions, and oil/temperature/gas regulating components.
• Adjust, test, and rebuild engines in line with Federal, State/Provincial, and local requirements.
• Conduct test drives during preventive maintenance to verify driver-reported concerns and after service to confirm successful repairs.
• Install, program, replace, and verify telematic devices.

Maintenance Operations

• Execute scheduled preventive maintenance for vehicles serviced by this facility.
• Complete unscheduled repairs as needed for vehicles supported by this facility.
• Respond to road calls and perform on-the-road repairs as assigned.
• Record time, parts, and all maintenance/repair details on the work tablet and/or authorized forms.

Safety & Compliance

• Maintain a safe, clean, efficient work area in compliance with all relevant Federal, State/Provincial, and local guidelines, company housekeeping standards, and safety regulations.
• Perform all work within scope and in accordance with DOT compliance requirements.
• Work assigned shift and overtime as needed.

QualificationsBasic

• 2–4 years of fleet experience with Diesel or Heavy/Medium-duty fleets.
• Minimum of five years of Auto/Truck or Bus mechanical repair experience.
• Experience complying with local, applicable DOT requirements for Medium/Heavy Trucks.
• Computer proficiency with fleet management systems and documentation.
• Ownership of the recommended minimum hand tools for Medium/Heavy-Duty and Diesel work.
• Strong background in computerized diagnostics.
• Sound judgment and decision-making skills.
• Background in planning and scheduling maintenance (daily, weekly, monthly).
• Willingness to work flexible schedules.

Preferred

• Valid CDL License (or ability to obtain within the first 90 days).
• ASE certification in brakes, suspension, engine, electrical, A/C—or Master School Bus and/or Master Truck Technician.

Field-Based Role

This is a field role: the work happens at customer and job sites rather than at a single worksite, and you will be based within driving distance of the job location. Expect day trips to job sites, with most nights at home.

Tools, Systems, and Proficiencies

• Mechanical Troubleshooting Skills
• Maintenance and Repair Skills
• Diesel & Heavy Equipment Systems
• DOT & Equipment Inspection Compliance
• Automotive Repair & Service Systems

Machines & technologies you’ll use:

• Diesel Engine
• Automotive Vehicles
• Diesel Vehicles

Compensation & Benefits

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay for this role is $37–$41/hour.

Equal Employment Opportunity

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.