Help Desk Technician

Salary: $45,760 - 52,000 per year Requirements:

• Proven experience troubleshooting hardware, software, and network issues
• Strong knowledge of Windows operating systems and desktop support procedures
• Familiarity with Microsoft Office applications
• Ability to diagnose and resolve network connectivity problems
• Excellent communication skills when working with end users at all levels
• Strong problem-solving skills and a customer-focused approach
• Ability to prioritize and manage multiple support requests
• Willingness to learn and adapt to new technologies and processes
• Experience with Active Directory management preferred
• CompTIA A+, Microsoft Certified Professional, or similar certifications are a plus
• Associate degree preferred
• At least 1 year of technical support experience required
• Valid drivers license required

• Respond to user inquiries by phone or email, diagnose issues, and provide solutions
• Troubleshoot hardware such as desktops, laptops, and printers, as well as operating systems and applications
• Manage accounts, including password resets and access permissions
• Escalate complex issues to higher-level IT support when needed
• Provide users with basic training and guidance on software and systems
• Maintain and update IT inventory records
• Keep current with technology trends and best practices to improve support services

• Active Directory
• Hardware
• Support
• Network
• Windows
• MCP

More:

We are seeking a dedicated Help Desk Technician to support our employees and help keep daily operations running smoothly. This in-person role offers an opportunity to grow technical skills in a dynamic organization. Pay is $22–$25 per hour, with an expected 37–38 hours per week. Benefits include a 401(k), retirement plan, health, dental, vision, and life insurance, and paid time off.

last updated 42 week of 2026