IT Project Manager II

The Judge Group

Project Manager

Location: Rosemead, CA

Duration - 12-month contract

Job Responsibilities

We are seeking a highly experienced Senior Program Manager to lead and coordinate strategic initiatives across our Customer Experience and Intelligent Virtual Assistant (IVA) portfolio. This individual will drive complex, cross-functional programs spanning Product, IT, Engineering, Operations, Business, and external vendor teams.

Beyond owning a set of critical programs, this role will also help bring program management rigor to initiatives across the broader product organization - improving visibility, consistency, and delivery discipline across multiple teams and workstreams.

The ideal candidate is a proactive leader who excels at program execution, risk management, stakeholder communication, and operational rigor. They will serve as the connective tissue across teams, ensuring initiatives remain on track, risks are forecasted and mitigated early, decisions are escalated appropriately, and business outcomes are achieved. This role requires exceptional organizational skills, executive presence, and the ability to manage multiple high-visibility programs simultaneously.
• Lead end-to-end planning and execution of strategic customer experience and IVA initiatives.
• Develop and maintain integrated project plans, milestones, dependencies, deliverables, and success criteria.
• Provide program management support and structure across the broader product team's portfolio of initiatives.
• Drive accountability across multiple teams and workstreams.
• Ensure programs remain aligned to business goals and strategic priorities.

Minimum Qualifications
• 3-5 years of Project Management experience leading large-scale technology initiatives.
• Demonstrated success managing complex, cross-functional programs across Product, Engineering, IT, and Business teams.
• Strong experience with Agile, hybrid, and enterprise-scale delivery methodologies.
• Exceptional risk forecasting, risk management, and dependency management skills.
• Proven ability to influence without authority and hold teams accountable.
• Experience managing third-party vendors and consulting partners.
• Excellent written and verbal communication skills.
• Advanced experience creating executive-level presentations, status reports, and program dashboards.

Desired Skills/Attributes
• Experience supporting customer experience, contact center, IVR, IVA, conversational AI, or customer service technologies.
• Experience working with Generative AI, AI-powered customer experiences, or automation platforms.
• Background in regulated industries or large enterprise environments.

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Vacancy posted 1 day ago

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