Retail Store Manager

Opportunity knocks at the Lakeshore Learning Store. Are you ready 
You dont need a background in education but a desire to learn is essential! As one of our store managers you get to develop a first-class team implement plans to maximize store sales and provide our customers with an unforgettable retail experienceall in a fast-paced fast-changing environment that demands operational expertise. Sound challenging It is. But with success comes reward. 

Providing great customer service isnt just a goalits the essence of who we are. 
Our energetic and friendly approach to exceeding each customers expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. 

Lakeshore Learning Store managers have a knack for leading by example. 
In fact this is the glue that holds our successful retail team together. No job is too small to tackleand no team success is too small to celebrate. 

Responsibilities

Building Talent

• Source recruit hire and support onboarding of an engaged sales-driven team and ensure efficiency during the training process 
• Provide ongoing coaching and development/growth opportunities for existing staff and build career paths
• Conduct annual personnel performance appraisals providing clear and actionable feedback to help staff improve 
• Develop business strategies to expand our customer base increase store traffic and optimize profitability
• Manage employee relations and drive workplace engagement and motivation within the store 

Building Service Standards

• Oversee and manage the retail stores outreach programs and initiatives while engaging with your Retail Sales partners and the local community to raise awareness and foster relationships that support Lakeshores goals 
• Drive Lakeshores customer service standards (i.e. SERVE) through consistent measurement of store performance and customer feedback with the team 
• Seek and communicate customer feedback from the store team regarding school and home use of products 
• Handle complex customer service issues and escalations 

Building Revenue and Operational Excellence

• Efficiently maximize store sales and profitability while managing controllable expenses 
• Undertake financial-planning tasks including managing the store budget (P&L) and prepare detailed reports on buying trends customer needs profit margins to present reports to company leadership 
• Optimize store layout and product placement for maximum sales 
• Ensure company expectations regarding retail policies and procedures including store cleanliness and safety standards
• Oversee development and approval of employee scheduling to ensure optimal staffing 

Qualifications :

Essential Skills and Attributes

• Passion for providing excellent customer service
• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the entire team
• Strong desire to recognize and reward achievementsbig and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask in order to meet simultaneous demands

Requirements

• 35 years retail management experience
• Ability to work a flexible schedule including nights and weekends
• Knowledge of retail POS systems
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information :

And heres our end of the bargain!

• Salary Range: $80000-$85000
• Quarterly bonus program 
• Paid leave for new parents to support work/life balance and family bonding 
• 401(k) retirement plan 
• Generous employee discount 

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve. 

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you.


To learn more about Lakeshore visit  Employment Opportunity Policy 

 
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose. 

To learn about how we collect and use Applicant information please visit our  Employee/Applicant Privacy Policy. 

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. 

Please see the  E-Verify Participation Poster and Know Your Rights Poster in  English and  Spanish for more information. INDRL2 

Remote Work :

No

Employment Type :

Full-time