VP Operations Manager - Loan Servicing & Portfolios
$100k - $150kRiverforest Connections Private Limited
Title: VP / Operations Manager - Loan Servicing & Portfolios
Location: San Gabriel Valley / Greater Los Angeles Area CA (Onsite)
Compensation: $100000 - $150000 Base
Employment Type: Full-Time Direct Hire
About the Opportunity:
A premier West Coast regional bank is seeking an accomplished VP / Operations Manager - Loan Servicing & Portfolios to provide operational leadership across multiple portfolio lines. Anchored in mortgage servicing this position also directs servicing operations for SBA loans HELOCs C&I and commercial real estate portfolios.
Key Responsibilities:
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Direct cross-functional teams handling both monetary and non-monetary servicing processes throughout the entire post-closing loan lifecycle.
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Oversee specialized servicing and portfolio reporting for residential mortgages SBA programs (7(a)/504) consumer lines and commercial facilities.
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Champion internal risk governance by designing executing and maintaining RCSA (Risk & Control Self-Assessment) frameworks and operating policies.
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Partner closely with internal audit legal and compliance teams to remediate exceptions and uphold service quality.
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Drive departmental efficiency gains tech implementation and automation to streamline servicing pipelines.
Candidate Requirements:
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Bachelors degree in Business Accounting Finance or related discipline.
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10 years of comprehensive mortgage loan servicing experience including hands-on exposure to SBA reporting and servicing standards.
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5 years managing multi-functional operations or servicing teams.
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Solid foundation in commercial lending principles and risk management control frameworks (RCSA).
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Demonstrated success managing complex system workflows and productivity improvements.
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U.S. work authorization required.
Required Skills:
SBA ServicingSBA 7(a)SBA 504Mortgage ServicingHELOCC & IRCSARisk Control Self AssessmentSyndicationsCommercial Real EstatePolicy and Proceedure
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