Property Manager

Under general supervision, this position is responsible for the overall management, operation, maintenance, and administration of one or more Philadelphia Housing Authority (PHA) public housing development(s) and/or scattered sites properties. This position is responsible for ensuring compliance with all federal, state, and local regulations, including the established Public Housing Management Assessment Program (PHMAP)and HUD policies, practices, rules and regulations, as well as the policies and procedures of the Philadelphia Housing Authority. As such, this position is responsible for ensuring site performance meets or exceeds the established standards for admissions, occupancy, rent calculations, lease enforcement, and quality standards. This position is responsible for the direct supervision and leadership of property management, maintenance, and support personnel at assigned site(s). Performs other related duties.

The salary range for this position is $70,965-$88,706 annually. Placement at any specific point within the stated range is not guaranteed for any candidate. Final compensation will be determined based on the selected candidate's qualifications, experience, and skills, as well as internal equity and organizational considerations.

Minimum education

• Bachelor's Degree in Business Administration, Human Services, Housing Management, or a related field and/or related combination of equivalent work experience and education.

Minimum experience

• Two (2) years housing management experience.

Equivalent combination of education and experience

• Six (6) years housing management experience

Certifications, Licenses required

• Must possess a valid driver’s license.
• Must pass a Public Housing Specialist certification exam within first year of tenure in the positions (training and test at Philadelphia Housing Authority’s expense).

Certifications, Licenses preferred

• Public housing property management certification by the National Association of Housing and Redevelopment Officials (NAHRO) or other HUD-recognized organization is preferred.

Competencies (Skills, knowledge, abilities)

• Knowledge of HUD Regulations and Standard Operating Procedures.
• Knowledge of principles and practices of property management, preventive maintenance and service delivery systems.
• Knowledge of, and ability to ensure compliance with, Federal, State, and local regulations governing fair housing administration and operations.
• Knowledge of the security needs of public housing communities.
• Knowledge of the methods, procedures, and standards for maintaining rent collection, leasing, and inspection records.
• Skill in the development and management of capital and operating budgets for public housing sites.
• Knowledge of the methods, procedures, and standards for maintaining property leasing and maintenance records.
• Knowledge of the principles and practices of management, organization and administration.
• Knowledge of general office practices and the ability operate standard office equipment.
• Skill in supervising property management and maintenance staff, union represented personnel, and adherence with collective bargaining agreements (CBAs).
• Skill in maintaining and developing positive community relations and customer satisfaction results in public housing communities.
• Operating a personal computer, and other electronic devices, utilizing standard and specialized software, including the Microsoft Office Suite.
• Ability to communicate effectively, both orally and in writing, to all populations.
• Ability to interact with people of different social, economic, and ethnic backgrounds.
• Ability to establish and maintain effective working relationships with staff, PHA departments, employee groups, management, and the general public.
• Ability to recognize deficiencies in building and site maintenance and upkeep.
• Knowledge of the principles and functions of budget management and resource allocation.
• Skill in applying schedule and time management principles.
• Ability to apply analytical thinking, logical decision-making processes, and flexibility.
• Ability to thrive in a fast-paced environment, and deliver positive results under tight deadlines.

Essential functions

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Duties and responsibilities are intended to be illustrative and not all-inclusive. Employees may be assigned duties which are not listed below. This job description does not constitute an employment agreement. The employer reserves the right to modify or interpret the functions of the job as necessary.

• Oversees the day-to-day operations of assigned site(s), including lease enforcement, lease-up activities, rent collection, unit inspections, and resident engagement.
• Provides daily supervision to property management, maintenance, and support personnel.
• Ensures compliance with United States Department of Housing and Urban Development (HUD) regulations, Fair Housing laws, and local housing ordinances.
• Ensures adherence to all PHA policies, procedures, and standards related to public housing administration (e.g. ninety-eight (98) percent occupancy, ninety (90) percent rent collection compliance, vacant unit turn-around within twenty (20) working days, emergency work orders completed within twenty-four (24) hours, routine work orders completed within thirty (30) working days).
• Identifies and determines priorities for vacant unit preparation.
• Completes required inspections of properties in assigned area, and coordinates with maintenance and other stakeholders to ensure inspection programs are completed within established time-frames.
• Submits all lease termination requests Area Manager, ensuring proper documentation of lease violations and tenant notifications.
• Collects rents and enforces rent collection procedures consistently.
• Prepares and completes annual site-based budget for review in accordance within PHA requirements.
• Reviews and approves purchase orders, invoices, and contractor payments for assigned site(s), within established protocols.
• Directs assigned maintenance staff and vendors to ensure completion of all work orders within established time-frames.
• Collaborates with Area Manager and Director of Maintenance to identify capital needs and develops/implements plans to have these needs addressed.
• Completes and documents all Applications for Continued Occupancy and housekeeping inspections are completed as required by HUD regulations.
• Processes all unit assignments received from the Admissions Department to coordinate acceptance/refusal of housing offers.
• Completes leasing of rent-ready vacant units consistent with departmental performance indicators.
• Responds to emergency calls during off-business hours as required.
• Coordinates responses to audits and inspections, ensuring all required documentation and support is presented in an organized and timely manner.
• Fosters positive relationships with residents and resident leaders.
• Develops and implements activities designed to enhance and improve community quality of life.
• Trains new and existing employees on the PHA Policies and Procedures
• Evaluates performance of assigned staff in accordance with PHA policies.
• Stays abreast of new trends and innovations in the field of site management.
• Performs related duties and responsibilities as assigned.

Supervisory responsibilities

• 1-5 direct reports

Work environment

• Varies between a typical office environment, residential sites, and locations undergoing maintenance, rehabilitation, and/or repair.

Physical demands

• Sedentary work that often involves sitting/standing.
• Must be able to traverse through residential sites.
• Must be able to walk and climb stairs.
• Must be able to lift up to 15 pounds at times.

Travel Required

• Travel to various sites throughout the City of Philadelphia.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All applications will be accepted via PHA's Jobs Board at

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.