NEC Voice Systems Technician
$80k - $100kVerigent
Salary Range : $80-100,000 (negotiable based on experience) Summary : Verigent's client is seeking an experienced NEC Voice Systems Technician to provide day-to-day operational support for an enterprise telecommunications environment. This role will be responsible for performing break/fix support, troubleshooting, and managing Moves, Adds, and Changes (MACs) across NEC voice platforms. The ideal candidate will have hands-on experience administering and supporting NEC telephony systems in a production environment while delivering excellent customer service. Responsibilities Provide daily operational support for NEC voice systems, including troubleshooting and resolving hardware, software, and telephony issues. Perform break/fix activities to restore voice services and minimize downtime. Complete Moves, Adds, and Changes (MACs) for users, extensions, devices, and system configurations. Administer and support NEC SV9500, UM8700, and MA4000 platforms. Diagnose and resolve voice, voicemail, and endpoint connectivity issues. Coordinate with internal IT teams and end users to resolve service requests in a timely manner. Maintain accurate documentation of system changes, incidents, and support activities. Follow established change management and operational procedures. Participate in system testing and validation following configuration changes or upgrades. Qualifications Working knowledge of NEC MA4000 management applications. Experience performing Moves, Adds, and Changes (MACs) in enterprise voice environments. Strong troubleshooting and problem-solving skills related to VoIP and telephony systems. Ability to prioritize multiple support requests in a fast-paced environment. Excellent communication and customer service skills. Experience documenting technical changes and support activities. #J-18808-Ljbffr Verigent
Vacancy posted 5 days ago
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