Associate Manager, Digital & Technology Ops (On-prem)

Job Description

What You'll Be Serving Up
To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front-of-house (FOH) and back-of-house (BOH) technologies and applications.


Here's How You'll Spice Things Up

• On-Premise Channel Management: Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.
• Technology Management: Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like.
  • Digital Menu Boards: Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
  • Kiosk and Self-Service Technology: Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
• Tech Scaling: Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.
• Performance Monitoring: Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Collaboration: Work closely with cross-functional teams to align on-premise operations with overall business objectives.
• Digital Platform Commercialization and Integration: Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth
• Improve the customer experience.

Qualifications

Education

What You Bring to the Table:

• Bachelor's degree in business, Engineering, Technology, or a related field preferred.

Experience

• Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
• Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.

Skills

• Strong project management and analytical skills.
• Excellent stakeholder management, communication and collaboration skills.
• Experience with FOH and BOH technologies, digital menu boards, and kiosks.
• Ability to manage multiple projects and drive technology performance improvements.

Salary Range: $99,200 to $105,030 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

About Us

KFC Corporation, based in Plano, Texas, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world's largest restaurant company.


Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company's restaurant brands - KFC, Pizza Hut and Taco Bell - are global leaders of the chicken, pizza and Mexican-style food categories.


More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.