Medical Support Assistant

Medical Support Assistant

VA Careers - Medical Support Assistant:

This is the full performance level for MSAs. At this level, MSAs independently perform a full range of duties related to the delivery of healthcare services in the outpatient facility setting. Duties of the Medical Support Assistant are to include, but not limited to:

• Advising clinical staff on current administrative processes
• Scheduling and rescheduling patients for treatment
• Interviewing patients for appointments
• Referring patients to other medical specialty clinics
• Providing information to patients necessary to resolve complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• MSAs at this level refer all questions regarding medical attention to the appropriate health care team member. They consult with clinic staff when processing physician scheduling and administrative orders.

Work Schedule: Monday-Friday 7:00am-3:30pm or 7:30 am -4:00pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 91740-A

Relocation/Recruitment Incentives: Not Authorized