Regional Director of Operations

Pei Wei Asian Kitchen is dedicated to serving authentic, Asian-inspired dishes that prioritize freshness without sacrificing speed. Since our inception in 2000, we have been committed to delivering bold flavors and high-quality meals prepared by expert chefs, ensuring every customer enjoys a delightful dining experience.

Position Summary:

The Regional Director of Operations position is responsible for the operational excellence assigned restaurants in a specified geographical area. The RDO provides leadership and guidance to the restaurant management team and team members through promoting and maintaining all operating standards, processes and recipes of Pei Wei Asian Kitchen.

Essential Functions

• Take a hands-on management approach with all team members and 6 to 9 restaurants to drive the vision, brand and direction of our Company
• Accountable for all functional areas within assigned region including full P&L, FOH/BOH Operations, Sales, Accounting and Human Resources
• Hire great talent for your locations
• Coach, train and support restaurant managers and team members on the service model, menu execution, systems and program implementation
• Set and uphold standards, goals and strategies Focus on problem solving and process improvement by leveraging restaurant management in each location
• Motivate and recognize restaurant managers and their teams for their accomplishments

Requirements

Education/Work Experience

• High School Diploma or equivalent
• Bachelor's Degree preferred
• Computer literacy and financial management experience
• Experience in a multi-unit leadership role in the restaurant industry

Experience

• 2 years of previous multi-unit management experience in a restaurant, retail, hospitality or similar environment
• 2 years of Pei Wei General Manager experience (Internal Candidates)
• 1 year General Manager experience outside of Pei Wei

Competencies

Business Acumen

• Is knowledgeable of current trends and factors that affect the business
• Can articulate the competitive advantages of the company
• Understands key business drivers/metrics and how they drive results and strategies
• Has a strong understanding of P&L and uses financial knowledge to improve profitability

Continuous Improvement

• Identifies and resolves root causes of execution failures rather than symptoms
• Fosters an environment which motivates people to improve and challenge the status quo
• Escalates ideas to improve existing processes and practices
• Has an entrepreneurial mindset -- thinks about new paths of growth

Managing Diversity

• Creates a team diverse in characteristics and in thought
• Relates well with a diverse group of people
• Creates a culture that is inclusive and respectful of everyone
• Immediately and appropriately addresses any behavior which is not consistent with company values

Critical Thinking

• Applies a diligent problem solving approach
• Considers intended and unintended consequences
• Quickly prioritizes information and inputs to develop a robust picture of what's going on
• Involves key partners to gather different perspectives

Working Conditions

• Work is performed primarily in a restaurant environment with home office setting
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
• Occasionally may be required to lift moderately heavy objects (up to 10 pounds) during the course of the workday

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position.