IT Service Desk Analyst
Saxon Global Inc
Role: IT Service Desk Analyst
Location: Malvern, PA or Remote
$15/hr W2 Multiple openings
Need full detail sheet What You Will Do:
We need this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge and escalate (when necessary) to minimize computer downtime for Client teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.
Location: Malvern, PA or Remote
$15/hr W2 Multiple openings
Need full detail sheet What You Will Do:
We need this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge and escalate (when necessary) to minimize computer downtime for Client teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.
- Using basic IT Knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
- Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
- Provide maximum customer service and issue ownership
- Provide on-call support as scheduled during non-business hours
- Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
- When necessary, escalate incidents to the appropriate next level support team
- Communicate with customers, provide status updates and follow-up to ensure satisfaction
- Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
- Complete additional tasks and projects as assigned by Service Desk leadership
- 6 months of related experience
- A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
- Knowledge of computer, printer, and network troubleshooting and installation procedures
- Demonstrated ability to diagnose and troubleshoot Microsoft products
- Demonstrated ability to solve issues with healthcare/clinical applications
- Commitment to Client's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in everyday performance and interactions
- Demonstrated ability to work in a team environment as well as independently
- Superior customer service skills and phone etiquette
- Excellent documentation skills
- Ability to work evening, weekend, and holiday coverage as needed and scheduled
- Ability to travel up to 5%
- Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service-related experience and/or training or equivalent combination of education and experience
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Analyst in United States vacancy
$75.2k - $128.8k
...The End User Experience & Service Management team is dedicated to... ...Management leadership, the ITSM Analyst supports the development, maintenance... ...with and supports multiple IT teams in their adoption and... ...Effort Typically sitting at desk or table Repetitive wrist,...SuggestedFull timeWork experience placementWork at officeWeekend workAfternoon shift- Yuhaaviatam of San Manuel Nation in Highland, California is seeking an IT Business Services Analyst to deliver operational, product, and technology support across various systems. This role includes providing advanced Level 3 application support, engaging in system implementations...Suggested
- Job Overview Under the direction of the Manager, IT Business Services, the IT Business Services Analyst is responsible for delivering operational, product, and technology support across assigned systems and applications. This role provides advanced (Level3) application...SuggestedWork at officeShift workWeekend workAfternoon shift
- ...Opportunity: Embry-Riddle Aeronautical University is seeking an IT Services Systems Analyst to join the Information Technology department in a... ...equivalent work experience can be substituted. Previous Service Desk or IT Support Experience. Experience working with data...SuggestedFull timeWork experience placementSummer workImmediate startRemote workWorldwide
Embry-Riddle Aeronautical University
Remote5 days ago $65k - $70k
...IT Service Management Analyst Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families,...SuggestedTemporary workWork at officeLocal areaRemote workNight shift$17.23 - $20.94 per hour
Tacoma Power is hiring for a IT Asset and Service Management (ITSM) Analyst Intern (Classification: Skilled Occupational Intern)! This position will be part of the Utility Technology Services (UTS) Service Management Office and will learn the various processes identified...Hourly payInternshipLive inWork at office- PACCAR in Renton, WA, seeks an experienced Service Management SME to support a Tier-3 level on the PACCAR Solutions Service Management platform... .... Qualifications include a Bachelor's in CS/IT, 3-5+ years in IT, strong English communication, and knowledge of APIs, web...
$65k - $75k
...impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our... ...Embrace innovation. Experience #LifeatRealChem. TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers...Full timeWork experience placementWork at officeLocal areaImmediate startRemote workWorldwide2 days per week- SalaryExcellentCountryU.K What you will be doing...Our new IT Service Analyst, you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2. Working across Service Transition, Major Incident...Work at office2 days per week
- ...curious, eager to learn, and ready to help restore ecosystems and protect natural resources, you’ll find your place here.As an IT Service Delivery Analyst at RES, you will play a key role in delivering a friendly, responsive, and effective technology support experience for...For contractorsWork experience placementWork at officeRemote work
$48.2k - $88.3k
...The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly... ...meaningful challenges, we’d love to meet you. What we do: The IT Services Analyst delivers the core services that keep The Trade Desk running:...Full timeContract workTemporary workLocal areaWorldwideWeekend work$107.6k - $147.95k
PositionIT Service Transition AnalystLocationGlobalAbout usBorgWarner is a global product leader in delivering innovative and... .... Start your future with BorgWarner now!Job purposeThe IT Service Transition Analyst is responsible for developing, maintain and improving the...Full timeLocal areaImmediate startVisa sponsorshipWork visaFree visa- ...information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Required Skills: Computing experience, adapting to the...
- Job Summary:The IT Services Analyst is a key role within Revance’s growing Information Technology organization, requiring a balance of technical and customer service skills. This position is responsible for providing timely support and problem resolution to internal customers...Local areaRemote workWorldwide
- Tailored Brands, Inc. in Houston, TX, is hiring a Managed Service Delivery Analyst to ensure MSPs deliver consistent support while driving service... ..., analyzing data trends, and collaborating across multiple IT functions. Candidates should have at least 2 years of experience...
$114k - $165.3k
...The Principal Technical Business Systems Analyst will lead the evaluation of business processes... ...collaborate with business stakeholders, IT teams, Architects, System Analysts,... ...contributions (up to 6%), financial advisory services, potential company discretionary...16 hoursFull timeContract workTemporary workWork experience placementCasual workWork at officeLocal areaRemote workWork from homeWork visaFlexible hours- ...DescriptionSenior Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with... ...Architect, or similar role leading IT related initiatives and enterprise-scale... ...energy, utilities, infrastructure, financial services, healthcare, or public sector environments...Temporary workWork at officeRemote workVisa sponsorshipWork visaFlexible hours
$65k - $75k
...of the Business Systems Support Analyst is providing technical support for... ...software applications, and network services. This role is responsible for troubleshooting IT issues, managing user accounts... ...encouraged Prior experience in a help desk environment (end-user support) in...Full timeTemporary workLocal areaRemote workFlexible hours- Looking for a talented Business Systems Analyst to join one of our top healthcare partners. This person will be joining their Data Partnership Team that focuses on IT Service Management, system compliance, and platform lifecycle management of the personalized health system...Contract work
$113k - $165k
Eaton’s Corporate Sector division is currently seeking a IT Specialist - Business Analyst. The expected annual salary range for this role is $11300... ...Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management...Local areaImmediate startRelocation package$100k - $130k
...located at our HQ in San Diego, California.Axos is seeking a Technical Business Systems Analyst (TBA) with expertise in system analysis of software programs, applications, and web services. This role bridges business requirements and technical delivery, ensuring that...Full timeWork at officeLocal area- ...DescriptionPrimary Function of Position:The Senior Technical Business Systems Analyst - Legal Systems is a strategic partner to Legal Leadership and... ..., integrations, data architecture decisions (within IT standards), vendor management, and measurable business outcomes...Contract workLocal areaWorldwideFlexible hours
- ...using industry best practices. Provides support services to employees with technical problems and information... ...customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e...Work at officeRemote work
RennerBrown Staffing
Blue Bell, PA5 days ago $68.64k - $87.36k
...Introduction Join our team of IT professionals as an IT Service Desk Analyst (IS Technical Services Senior) supporting a robust Microsoft based environment running Windows 11 workstations, tablets, laptops, and IOS mobile devices as well as supporting Office...Hourly payPermanent employmentFull timeCasual workWork at officeImmediate startRemote workVisa sponsorshipWork visaFlexible hours2 days per weekState of Wisconsin Division of Personnel Management
United States3 days ago- ...Overview The Service Desk Analyst is responsible for technical support for internal and external employees and clients via email, phone and... ...required. Collaborate with internal departments to ensure IT needs are met. This role requires participating in a rotating...Work at officeImmediate startWeekend workAfternoon shift
American Logistics Services
New York, NY3 days ago $54.21k - $84.03k
...direct supervision and in accordance with IT service level agreements, primarily provides Tier... ...and remote support for the IT Service Desk. Support is provided primarily via telephone, email and remote assistance. The analyst may be required to visit customers on premise...Work at officeLocal areaRemote workFlexible hoursNight shiftWeekend workAfternoon shiftGreater Baltimore Medical Center (GBMC)
Baltimore, MD5 days ago$30 per hour
...Brief Job Description Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute...Hourly payWork at officeTripleNet Technologies
Everett, WA5 days ago- ...Nationally recognized law firm with a nurturing and collaborative work environment has animmediate opening for an IT Help Desk/Service & Support Analystto serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support...Work experience placementWork at officeLocal areaRemote workRotating shiftWeekend work
JBA International
Santa Monica, CA5 days ago $24 - $29 per hour
...Salary: USD24 - USD29 per hour Service Desk Support Analyst (Contract) Location: Owatonna, Minnesota (Onsite) Duration: 90-Day Contract with Possible... ...employees. This role will serve as a key member of a small IT support team responsible for assisting office personnel,...Hourly payContract workWork at officeMonday to FridayLedgent Technology
Owatonna, MN2 days ago- ...Firelands Regional Medical Center is seeking an IT Technician to install and maintain desktop software and hardware, and to develop training for new staff. The role includes Level-1 service desk duties, documentation, and basic network security tasks. The position requires...Casual work
Firelands-Health
Sandusky, OH16 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Analyst. Be the first to apply!
Related searches
- sharepoint support analyst United States
- operations support technician United States
- product support technician United States
- senior technical analyst United States
- aircraft ground support equipment technicians United States
- systems support technician United States
- user support analyst United States
- junior IT service management analyst United States
- help desk support specialist United States
- technical support specialist United States