Valet Parking Attendant

Valet Parking AttendantAt Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Valet Lead is responsible for responding quickly to customer's request and providing caring interactions with all guests, as well as providing leadership to other Valet Staff and overall support to the Operations Manager. The Valet Lead works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met and adhered to state and local laws.Key ResponsibilitiesCoordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devicesPark and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle locationLead and support valet attendants during assigned shifts to ensure smooth and safe operationsAssist with training and onboarding of new valet team membersMonitor team performance and provide real-time direction, coaching, and supportSupport Operations Manager by assisting with Operations tasksStep in to address concerns raised by other Valet staff or guests when Supervisor or Operations Manager is awayInspect vehicles for pre-existing damage and document findings using electronic or manual ticketing systemsDeliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as neededAct as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal itemsMaintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when requiredRequest, collect, and accurately process applicable valet fees; assist with reconciling end-of-shift revenue and ticket distributionRetrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessaryImmediately report incidents, accidents, or claims to the Operations Manager or Shift LeadCommunicate professionally and effectively with guests, clients, supervisors, and teammates at all timesSkills, Knowledge and ExpertiseExcellent customer service and communication skillsAbility to communicate with guestsAbility to learn quickly and use sound decision making to thrive in fast-paced environmentsAbility to operate guest vehicles requiring normal coordination, including eye-hand, hand-footAbility to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shiftRequirements:Must be at least 18 years of ageValid driver's license with good driving records.Previous valet experience.Ability to operate manual transmission vehicles (stick shift) required.Must successfully pass a background check, in accordance with company policy and applicable lawsMust be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E-Verify program to confirm employment eligibility.Physical Demands:Operate guest vehicles requiring normal coordination, including eye-hand, hand-footMove from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shiftOccasionally lift and carry customer luggage or personal items, up to 50 lbsWorking Conditions:Work is performed in parking facilities including garages, lots, booths, and outdoor areas.Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season.Fast-paced environment requiring consistent customer interaction.Exposure to vehicle traffic, noise, and varying weather conditions.Interaction with upset or frustrated customers while maintaining professionalism.Other Duties:Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.BenefitsJoin our team and enjoy an outstanding benefits package, including:Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.(Part Time)401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Union:If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).