Hotel Server

Position: Server Date: February 2019

Reports to: Food and Beverage Manager

JOB SUMMARY

The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.

CANDIDATE PROFILE

Experience

• High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.

• Must be of legal age to serve alcohol and actively TABC Certified.

• Must possess a Food Handlers Certification

JOB ESSENTIALS

• Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.

• Relays order to kitchen and serves courses from kitchen and service bars.

• Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.

• Complete a check back after guest receives meal

• Observe guests to respond to any additional requests and to determine when meal has been completed.

• Compute bill and accepts payment.

• Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.

• Complete of all opening, running (during service time), and closing sidework assigned each shift.

• Assist co-workers when needed throughout the shift.

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

• Perform any other job-related duties as assigned

Other

• Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.

• Ability to prioritize, organize and follow up

• Ability to read, speak and understand the English language in order to communicate with guests

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.