Pool Host/Hostess (Seasonal)

About Us: Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com Job Summary: As a Seasonal Pool Host/Hostess you will be responsible for initial guest interaction at the door and escorting all hotel guests to appropriate seating at the pool. The ideal candidate is expected to embody the hospitality, charm, and professionalism of our resort. Duties include greeting & seating guests, answering phones, directing guests to the bar, and maintaining the flow of service throughout the pool. Must be pleasant, conscientious and professional with excellent hospitality instincts and drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. A little bit about your day: Reporting to the Pool Manager, every day is different, but you’ll mostly: * Promote the Regent’s service philosophy and style through our people attributes. * Understand and perform job duties to the expectations of Regent Santa Monica Beach

• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and

gracious service. * Speak on the menu, specific food items, the wine list, or any other inquiries the guest may have. * Liaise with server and pool attendants to always ensure communication about wants and needs of guests. * Verify Guests, check them into loungers or cabanas and assist guests into their seats. * Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service.

• Knowledgeable of all activities at the pool and the resort.
• Assists the Pool attendants with daily delivery of surprise and delights to

guests.

• Maintains cleanliness of restaurant entrance.
• Responsible for maintaining the cleanliness of all menus.
• Posts daily floorplans
• Stocking supplies at the host stand
• Assist Pool team with keeping clean towels stocked as needed
• Assist Pool team with ensuring dirty towels are returned to proper location

as needed

• Maintain a clean, safe environment all times
• Fully understand and comply with all federal, state, county and municipal

regulations that pertain to health, safety and labor requirements of the restaurant employees and guests. What we need from you: * Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.
• Must have at least 1 year experience in a food and beverage operation, luxury

hotel and or fine dining experience a plus

• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.
• Must be familiar with RESY, Seven Rooms and Open Table or similar reservation

system

• Must be able to exert well-paced ability in limited space
• Must be able to must be able to exert well-paced ability to maneuver between

functions occurring simultaneously

• Flexible schedule, able to work evenings, weekends, and holidays
• Able to stand for long periods and move about the property.
• Carrying or lifting items weighing more than 50 pounds.
• Ability to stand, stoop, and bend repetitively.

What you can expect from us: The hourly pay rate for this role is $26.52 to $33.15/hr. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.