Overnight Guest Service Agent

Job Description

Job Description

AKA University City is hiring for an Overnight Guest Services Associate with 1+ years’ guest services experience!

RESPONSIBILITIES

• Engage all residents with an upbeat can-do attitude.
• Act as an ambassador for AKA University City and the AKA brand as a whole.
• Knowledge of means of transportation to and from property and local attractions (i.e. bus, subway, train, cab, walk, etc.). Must be able to provide personalized recommendations.
• Be quick and resourceful and anticipate residents’ needs. contacting car service/taxi, etc).
• Assist residents whenever possible (i.e. making dinner reservations,
• Be attentive, friendly, helpful and courteous to all guests, managers and team members.
• Perform other duties as assigned, requested or deemed necessary by management.

REQUIRED QUALIFICATIONS

• High school degree or equivalent.
• Minimum of one year of Guest Service experience.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail.

DESIRED SKILLS

• Previous hotel front desk experience preferred.
• Demonstrated strong resident service skills.
• Demonstrated energetic, self-motivating and a “can-do” positive attitude.

ABOUT AKA UNIVERSITY CITY

Welcoming you to Cira Centre South’s innovative vertical neighborhood, AKA University City encompasses 268 ultra-luxury furnished hotel and apartment residences in Philadelphia. Located on the upper 18 floors of Cira Centre South, AKA University City strives to enhance the experience of every resident, going above and beyond the typical extended stay hotel to offer a compelling lifestyle experience. The property’s 28th floor, Level28, is dedicated to our residents’ well-being and enjoyment with an expansive glass-enclosed Olympic-sized pool, state-of-the-art Technogym fitness center and yoga area, 3D golf simulator, outdoor terrace with fire pits, sophisticated a.lounge, business center facilities, and a private screening room. AKA residents can also enjoy Walnut Street Café, a highly anticipated addition to Philadelphia’s burgeoning culinary scene, and Cira Green, a spectacular one-acre elevated urban park offering an array of cultural arts events and experiences. Designed by Pelli Clarke Pelli Architects with interiors and amenities from Lissoni Associati, the location of AKA University City at Cira Centre South has a prominent place in the Philadelphia skyline - and the highest views of any residential building in the city.