Performance Management Specialist

Job Title: Performance Management Specialist
Location: Remote
Contract: 12+ Months

Support & Sustainment Model and Processes
• Develop an understanding of existing performance management tools and operational processes
• Support planning and tracking of the transition from legacy tools to SAP Success Factors
• Help with development of process/system documentation and onboarding/training materials, including knowledge transition and operational readiness
• Assist in creating a future-state operational support model, including issue management, ticket intake processes and role-based permissions
• Help coordinate communications related to implementation, including updates to the Client Call Center and relevant stakeholders
• Support the transition plan for decommissioning legacy PM tools

Project Coordination & Collaboration
• Schedule and coordinate follow-up meetings with stakeholders across Talent, Consulting Services and Technology teams
• Document meeting notes, track action items, and support progress on operational deliverables
• Collaborate with cross-functional teams to support successful implementation and operationalization of performance management systems
• Maintain organized documentation repositories (e.g., Teams sites, OneNote) to ensure easy access to materials for project stakeholders
Qualifications
• Bachelor's degree required
• 5-7 years of experience supporting operational processes, preferably within Talent systems, HR technology, or enterprise platforms
• Experience supporting system implementations, operational transitions, or service enablement initiatives is strongly preferred
• Excellent documentation skills, preferably with experience writing SOPs, knowledge articles, user guides, and operational process documentation
• Strong organizational and coordination skills with the ability to manage multiple priorities in a dynamic environment
• Proficiency with Microsoft Office tools including PowerPoint, Excel, Word, OneNote, and Microsoft Teams
• Ability to work effectively in complex, client-focused, and team-based environments with minimal oversight
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future