HOUSEKEEPER A03* (RPT) RECREATION LODGING

Housekeeping Position At Mokapu Recreational Lodging

This position is located at Mokapu Recreational Lodging (MRL), Marine Corps Base Hawaii. The incumbent performs a variety of housekeeping and custodial duties in assigned locations. Within MRL are: standard hotel rooms, 2&3-bedroom cottages, studio cabanas, cabana community restrooms and 2,3,4-bedroom villas (inclusive of pet-friendly). Each location has a variety of furnishings and stairs. Specific instructions are provided where to clean and the methods to use. This is a non-sensitive position.

Incumbent performs a wide range of cleaning tasks using various types of equipment. Typically, each housekeeper has an assigned daily section and/or common areas. These tasks are done while providing world class customer service. These will include but not be limited to the following: making beds, changing linen, vacuuming, mopping, dusting, sweeping, and emptying trash cans. Additionally, guest room bathrooms, including: toilets, floor showers and tubs; wash basins, counters, mirrors and walls. Required to wax and/or polish hardwood furniture, wash furniture covers and shampoo upholstered furniture in rooms and common areas. Required to sweep outdoor lanai or porch areas and outdoor entryways and wipe down patio furniture and doors. Kitchen area cleaning includes: cleaning the refrigerator, stoves, microwaves, washing dishes (pots, pans, glasses, etc.), range hood, wiping down cabinets, counters and floors. Common area duties may include: cleaning public toilets, wiping down vending and laundry machines, wiping and dusting the elevator, sweeping, mopping, buffing and vacuuming. The incumbent may be required to empty large trash cans (weighing up to 40 lb.) from public areas and take trash to the dumpster containers located as much as 300 feet from the building. Quarterly deep cleans may include: shampooing carpets, changing encasements, baseboards and light fixtures. Incumbent also takes inventory of the furnishings daily, replaces any missing items and reports all maintenance discrepancies. Required to read housekeeping assignments, operate housekeeping tablet and restock own cart and vehicle. Strong cleaning solutions and ladders are used in performing the above duties. Responsible for inspecting assigned guest rooms before releasing check out rooms. Responsible for reporting all missing, damaged or destroyed property and guest policy violations immediately to supervisor. Turns in all lost property found on premises to supervisor.

Will perform miscellaneous duties to include: reporting any unauthorized visitors or other suspicious incidents to supervisor, moving heavy items of furniture and supplies/ equipment, makes adjustments and minor repairs on the industrial type equipment frequently used. Required to meet and provide excellent customer service. Will provide additional service when requested or refer guest to the appropriate department. The incumbent will remain in assigned work area during normal working hours. Incumbent is required to work independently and is responsible. Must have a valid driver's license to operate company vehicles to be transported from one workplace to another.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts supervisor when larger issues arise.

Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.