Software Technical Support Analyst (US)
Xerox
Job Title
Senior Technical Support Specialist
Job Description
What You Will Do:
- Act as the point of contact for technical support across software and application services
- Support Xerox and third-party solutions including XWC, XWS, Tungsten, and related platforms
- Respond to and resolve client requests within SLA commitments, escalating where appropriate
- Perform preventative maintenance, basic troubleshooting, and coordinate advanced support when required
- Manage device fleets, system configurations, and application updates within a controlled environment
- Monitor system performance, identify issues, and support operational reporting and continuous improvement
#LI-REMOTE #LI-JC1
Salary
Annual Base Salary Minimum 60,720 Annual Base Salary Maximum 121,440
Vacancy posted 1 day ago
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