Operations Coordinator

Job Description

Job Description

The Operations Coordinator ensures efficient and professional operation of various day-to-day operational activities. This role supports operations managers, field supervisors, and associates by performing various tasks related to the organization, communication, and operational logistics.

Duties/Responsibilities:

• Provide administrative support to field supervisors and field operations manager.
• Manage the communication of local construction activities, locations of work being performed.

• Execute clerical and general office duties such as setting up filing systems, data entry, typing, proofreading, copying, ordering supplies, etc.
• Coordinate document management.
• Handle potentially confidential and time-sensitive material appropriately.
• Provide oversight of critical data that facilitates day to day operations.
• Administrative assistance for Fleet management.
• Critical KPI tracking throughout the month.
• Street sheets from construction, tracking construction issues, etc.
• Track and report damages from installation activities and contractors (e.g., driveways, dog fences, propane lines, sprinklers).
• Administrative oversight checking of third party invoicing with predefined guardrails (Drop contractors and in home installer contractors).
• Support time tracking entry.
• Manage long drop pre-qualification processes.
• Handle drop bury coordination for previous temp drops, partial drops and related to repairs.
• Manage Hold-Construction updates and move orders.
• Administrative support for network transition for post M&A customer conversion.
• Coordinate commercial and MDU pre-field assessments.
• Ensure install contractor quality control tracking, order notes accountability, and billing accuracy for in bound locates request, manage requests, coordinate with internal resources, and administration with local market.
• Oversight of 3rd party billing related to in-bound locates.
• File drop related Permits and related documentation, and track to completion.
• Monitor and report plant damage incidents, including:
  1. Third-party or accidental cuts
  2. Summaries and invoicing for resolution activities Note: For Maintenance / Repair of cuts etc. owned by operations.
• Travel within specific market as necessary.

• Other duties as needed and as assigned.

Competencies:

• Professional work ethic.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Highly proficient with Microsoft Office Suite, such as Word, Excel, Outlook, and Teams, or related software.
• Must be reliable and have valid Driver’s License.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to pass pre-employment screenings (Drug and Background)

Highline Services, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.