Help Desk Technical Support Specialist - In Office San Diego

Job Title: Help Desk Support Specialist Job Category: Customer Support Department/Group: IT Department Location: San Diego Local candidates only (San Diego Greater Metro area): No out of state/country Relocation not offered with this position Travel Required: Occasional Travel may be required Pay Range: $27-$33/hour plus benefits Position Type: Full Time Job Description Help Desk Support Staff need to have great troubleshooting and problem-solving skills coupled with excellent interpersonal skills and a customer-friendly attitude. In addition, candidate must have strong technical skills in desktop support, networking systems and LAN/WAN troubleshooting. The ideal candidate would also be a self-motivated team player with an excellent phone manner. This is an in-office position not remote work. Client Facing Roles and Responsibilities Taking initial telephone or email inquiries, enter all work as service tickets Troubleshooting and managing relatively simple hardware, software, or network problems Logging call activity and accurately posting billable hours to ticket tracking system Providing on-site, remote and telephone support for technical issues and user concerns related to client terminals, workstations, servers, printers, networks, and vendor specific applications and equipment. Basic technical support at the network level: WAN and LAN connectivity Communication with customer’s staff as required: keeping them informed of incident progress IT support relating to issues with internal systems and network infrastructure Support services for Microsoft applications including Office 365 Documenting maintenance and inventory of all computer systems and network infrastructure Performing Backup checks and setting up Backup jobs if needed Resolving more complex issues requiring detailed systems and applications knowledge whenever possible Recognizing and escalating more difficult problems to Engineering support if needed Use creativity and innovation to recommend automation and streamlining of processes and procedures Internal Roles and Responsibilities Participate in on-call rotation responsibilities. Ability to communicate effectively & work well in a team environment Input and maintain client network and application documentation . Qualifications and Education Requirements 2 year experience in technical support Experience with a managed service provider a plus Minimum High School Diploma or GED, higher level degree preferred Ability to lift 50lbs with assistance and carry 25-30lbs on occasion Preferred Skills 2+ years supporting Windows Desktop Environment 1+ years experience with Windows Server AdministrationWorking knowledge of Active Directory Client VPN installation and support Desktop AV and anti-malware administration and resolution Familiarity with Apple products helpful but not required Experience with VMware, ProxMox helpful but not required Experience with Microsoft Office and Microsoft O365 Support Experience with On-Premises Exchange helpful Experience with Backup Recovery Procedures Solid understanding of network troubleshooting techniques Familiarity with SSL Certificates, DNS troubleshooting Mobile Device Support Previous experience with AutoTask a plus but not required References will be requested. #J-18808-Ljbffr myCRE,Inc