VP OF Customer Experience
Confidential
Vice President, Customer Experience & Engagement
About the Company
Emerging health insurance company
Industry
Insurance
Type
Non Profit
Founded
1938
Employees
1001-5000
Categories
- Insurance
- Health Insurance
- Consulting
- Health Care
- Professional Services
Specialties
- medical health insurance
- dental insurance
- vision insurance
- life insurance
- aso
- stop loss
- post-health care reform / aca expertise
- and employer wellness programs
Business Classifications
- B2C
About the Role
The Company is seeking a Vice President of Customer Experience and Engagement to lead a transformative enterprise-wide initiative. The successful candidate will be responsible for developing and owning a comprehensive customer experience strategy that is in line with business goals and sets the company apart in the market. This role involves establishing a shared vision and framework for customer experience that is consistent across various business units, while also being sensitive to market-specific contexts. The VP will serve as a champion for the customer perspective in all aspects of the business, from planning to product development, and will lead a cross-functional governance structure to ensure the continuous improvement of customer journeys. Key requirements for this position include a Bachelor's degree in a relevant field, a minimum of 10 years' experience in customer experience, health engagement, marketing, or related disciplines, and a proven track record of leadership at a senior level. The ideal candidate will have deep expertise in CX/MX methodology, including journey mapping and human-centered design, and a strong command of CX/MX technology and data platforms. They should be adept at influencing at the executive level and driving change across complex organizational structures. A genuine motivation to improve the lives of the members served, as well as a team-building approach that fosters collaboration and alignment, are essential. Experience in health insurance, managed care, or related fields, and familiarity with health engagement metrics, are preferred.
Hiring Manager Title
Chief Marketing and Experience Officer
Functions
- Marketing
- Data Management/Analytics
$145k - $242k
...Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic... ...workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual...SuggestedLevo Federal Credit Union
Harrisburg, PA2 days ago$250k - $290k
...A bachelor’s degree in Business, Accounting, Finance, Engineering, Computer Science, or Analytics and 8 years of related work experience; or a graduate degree and approximately 7 years of related work experience. MBA is preferred. Significant experience in an...SuggestedWork experience placementSummer holidayWork at officeFlexible hoursEY
Harrisburg, PA2 days ago- ...hard to make Cytel successful. Cytel is a place where talent, experience, and integrity come together to advance the state of clinical... ...consistently presented through meaningful engagements with prospective customers and tailored client-facing materials - ultimately driving the...Suggested
Cytel
Harrisburg, PA13 hours ago $150k - $160k
...expertise, quality and demonstrating to customers that caring counts®. Each of our more than... ...key industries and client segments. The VP partners closely with Strategic Accounts,... ...towards, CPCU and/or ARM designation required. Experience Ten (10) years of relationship building...SuggestedWork at officeLocal areaRemote workFlexible hoursEfi Global
Harrisburg, PA13 hours ago- ...particularly in the context of federal and defense contracting. The Vice President will be expected to leverage their extensive network and experience to identify and pursue new business opportunities, as well as to maintain and grow existing client relationships. Applicants for...SuggestedLive in
- ...MPH) strongly preferred.Minimum of 10–15 years of progressive experience in healthcare development, with a focus on inpatient rehabilitation... ...to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained...Full timeLocal area
- ...800+ people. Those businesses consistently raised the standard for compassionate care and workplace culture. APEX builds on that experience to provide the capital, operating playbook, executive coaching, shared services, and strategic partnership necessary to help local...Local area
- ...advantageous Requirements Associate or bachelor’s degree in Surveying, Geomatics, Civil Engineering, or related field, or equivalent experience (5+ years) Ability to perform all essential job functions, both physically and mentally Hands-on experience with survey...Work at officeRemote workNight shift
- ...company should have a Bachelor's degree in a relevant field, with a Master's degree preferred, and a minimum of 10 years of leadership experience in the human services sector. The role requires a deep understanding of the youth and family services sector, a commitment to the...Work at office
$90.1k - $209.5k
...ensuring alignment with business objectives, technical strategy, and customer needs. Develop and manage program plans, schedules, milestones... ...+ 10+ years of project management, product design or related experience needed. + 8+ years' experience developing and implementing...Temporary workWork at officeFlexible hoursOracle Defunct
Harrisburg, PA1 day ago$64.2k - $116.4k
...PowerPoint, Teams, SharePoint and Outlook Work independently To qualify for the role, you must have ~ BA/BS degree or relevant experience ~8-10 plus years of experience ~ Typically, no less than 5 - 7 years relevant experience ~ Flexible for overtime as...Summer holidayWork at officeFlexible hoursEY
Harrisburg, PA13 hours ago- ...operational excellence, ensuring the school's resources, people, and infrastructure continue to support an extraordinary student experience and future growth. The successful candidate will be a collaborative, mission-driven executive who inspires high-performing teams...Full time
Milton Hershey School
Hershey, PA2 days ago - ...company should have a Bachelor’s degree in a relevant field, with a Master’s degree strongly preferred, and a minimum of 10-15 years' experience in healthcare development, particularly in inpatient rehabilitation or post-acute care. The ideal candidate will have a proven...
Confidential
Enola, PA2 days ago $150k - $190k
...management activities for the ACM product line. ACM delivers customer value by ingesting highly varied data feeds, managing diverse... ...management role. ~ Credible and direct construction industry experience pertaining to fleet platforms, asset management, telematics, maintenance...Contract workTemporary workLocal areaWorldwideVontier
Harrisburg, PA5 days ago- Executive Housekeeper Immediate Supervisor: General Manager Major Function: To oversee all aspects of the hotel cleaning operations including all guest rooms and common areas. These areas need to meet or exceed hotel, brand & company standards. Essential Functions...Immediate start
- ...heavy machinery, tractors, and refuse collection vehicles. The VP of Maintenance will lead maintenance strategies, optimize asset... ...practices Qualifications · 10+ years of progressive leadership experience in fleet and heavy equipment maintenance, preferably in waste...Local area
$102.3k - $209.5k
...GTM Leader will: Unlock the power of OCI with our strategic customers. Have the technical depth and breadth required to... ...provider or fast-growth tech company; startup or entrepreneurial experience strongly preferred. ~ Deep understanding of cloud infrastructure...Temporary workRelocation packageFlexible hoursOracle
Harrisburg, PA4 days ago- ..., or foreign equivalent. Fellowship trained, BC/BE in Obstetrics and Gynecology. Minimum 5 years Obstetrics and Gynecology experience. Eligible for the rank of Associate Professor or higher. Proven leadership experience in an academic healthcare environment...
Penn State Health Physician Recruitment
Hershey, PA5 days ago $126.2k - $264.1k
...modern healthcare platform that connects data, workflows, and experiences across the health ecosystem. Our mission is to improve health... ...opportunity to operate at the intersection of product strategy, customer insight, enterprise software, cloud infrastructure, and...Temporary workFlexible hoursOracle
Harrisburg, PA4 days ago- The client seeks a strategic, servant-leader to serve as its next president and continue building on the institution’s distinctiveness while nurturing a vibrant culture aligned with its mission of educating men and women toward maturity of intellect, character, and Christian...
Confidential
Mechanicsburg, PA13 hours ago $99.3k - $185.8k
...for implementing administrative strategic plans, operations and customer relations of the the Executive Administrative Coordinator (EAC... ...Bachelor's degree in a related discipline, or equivalent work experience required ~8-10 plus years of experience ~5 plus years of...Work experience placementSummer holidayWork at officeFlexible hoursEY
Harrisburg, PA1 day ago- ...property catering events. Perform other duties as assigned Qualifications: ~ Minimum of 3 years of related Food & Beverage experience ~ Minimum of 1 year supervisory experience ~18 years of age or older ~ Must have a valid Driver's License ~ Completion of...Full timeWork at officeAll shiftsShift workNight shiftAfternoon shift
- ...to make employment and termination recommendations Willingness to work in a hands-on restaurant environment You might also have: Experience as a Manager in a fast-paced work environment The motivation to continually strive to support your team in all areas of professional...Work experience placementFlexible hoursShift work
- ...regulations; reporting any violations of HIPAA regulations. Corporate Compliance Officer Qualifications: A minimum of 7-10 years of experience in leading complex post-acute healthcare teams and entities in regulatory compliance. Familiarity with health care laws,...Temporary workHome office
- ...to make employment and termination recommendationsWillingness to work in a hands-on restaurant environmentYou might also have:Experience as a Manager in a fast-paced work environmentThe motivation to continually strive to support your team in all areas of professional...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VP OF Customer Experience. Be the first to apply!
- senior vice president of operations Harrisburg, PA
- vice president of field operations Harrisburg, PA
- work from home customer Harrisburg, PA
- customer marketing Harrisburg, PA
- customer project program manager Harrisburg, PA
- customer Harrisburg, PA
- customer retention Harrisburg, PA
- customer satisfaction Harrisburg, PA
- customer engineer Harrisburg, PA
- amazon customer Harrisburg, PA