Healthcare Customer Service Representative

About the Opportunity We are seeking a Healthcare Customer Service Representative to join a supportive team serving patients and healthcare members in a hospital-affiliated environment. This role is ideal for someone who enjoys helping others, has strong attention to detail, and thrives in a customer-focused setting. As a Customer Service Representative, you will assist members and providers by handling inbound calls, responding to inquiries, documenting interactions, and ensuring an exceptional customer experience. You'll work closely with a small, collaborative team and play a key role in supporting important healthcare programs and services. Responsibilities + Answer inbound calls from members and providers with professionalism and empathy. + Respond to customer inquiries and resolve issues efficiently. + Accurately document all customer interactions across multiple systems. + Identify, evaluate, and prioritize customer needs and concerns. + Educate callers on available programs, services, and benefits. + Research and resolve problems while adhering to established procedures. + Maintain customer satisfaction by partnering with internal departments when needed. + Escalate complex issues and follow through to resolution. + Meet established quality, productivity, and attendance expectations. + Utilize various computer applications to process information and maintain records. Qualifications + High School Diploma or GED. + Experience working in a healthcare or HIPAA-regulated environment preferred + Strong customer service skills. + Excellent communication and interpersonal abilities. + Strong attention to detail and accuracy. + Typing proficiency of at least 40 WPM. + Ability to multitask and navigate multiple computer systems simultaneously. + Basic proficiency with Microsoft Word and Outlook. Work Environment + Small, supportive onsite team working at a satellite hospital location. + Collaborative environment with direct support from teammates and leadership. + Standard schedule: Monday through Friday, 8:30 AM - 5:00 PM. + Please note: Coverage may be required on days such as Christmas Eve, New Year's Eve, and Black Friday as the hospital remains operational. Why Join Us? + Work in a meaningful role supporting patients and healthcare members. + Be part of a close-knit, highly supportive team. + Gain valuable experience in a healthcare environment. + Opportunity to make a direct impact by helping individuals navigate healthcare services and programs. If you're detail-oriented, compassionate, and passionate about providing exceptional customer service, we'd love to hear from you! Job Type & Location This is a Contract to Hire position based out of West Allis, WI. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Allis,WI. Application Deadline This position is anticipated to close on Sep 14, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.