Sales Advisor / Trade Up Customer Service Rep

Job Description

Job Description

About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. We prioritize work-life balance by closing every day at 6 pm and providing a day off during the week. We are actively seeking motivated and customer focused Subaru Trade-Up Advantage Program Specialist to join our dynamic sales team. If you have a passion for automobiles and enjoy building relationships with customers, we want to hear from you!

What We Offer:

• 5 day work week - 9am to 6pm (Must be able to work Saturdays)
• Competitive daily compensation with wages on demand.
• Enjoy a true work-life balance closed on Sundays, with daily closure at 6 pm and a day off during the week.
• Generous paid vacation and holidays to spend quality time with your loved ones.
• Free life insurance - $50,000 benefit.
• Comprehensive medical and dental insurance to care for your family’s well-being.
• 401K with an employer-matched feature for your financial security.
• An inclusive and supportive team culture that values family principles.

Responsibilities:

• Maintain strong knowledge of current new car inventory, incentives, and Trade-Up offers.
• Review daily service appointments using the Care Connect Program portal to analyze equity positions and identify qualified customers.
• Initiate face-to-face conversations to introduce Trade-Up Program and present upgrade opportunities on digital handouts to eligible customers.
• Explain benefits of trading up to a new Subaru, including updated safety features.
• Collaborate with service and sales departments to ensure a smooth handoff.
• Capture and log all customer interactions in CRM with detailed notes and outcomes.
• Follow up with leads and interested, unsold customers and maintain long-term relationships.
• Provide backup support on the showroom floor when scheduled/required.
• Conduct yourself in a professional manner that supports our culture and the Subaru Love Promise.
• Schedule in-dealership appointments and track activity using our CRM.
• Present trade values and monthly payment options to customers.
• Manage process for outbound emails, text messages and phone calls prior to and post customer service visits.

Qualifications:

• Strong interpersonal and communication skills
• Prior sales or automotive experience is helpful, but not required
• Comfort with CRM tools, iPad, and general technology
• Willingness to learn dealership specific tools
• Professional appearance and a customer-first attitude
• Self-motivated with a passion for helping people
• Ability to thrive in a fast-paced environment and multitask across departments
• Strong follow up skills
• Prior vehicle sales experience a plus

Join our Mastria Auto Group family, where we live and breathe our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. Apply now to become part of our esteemed and growth-oriented family and advance your career!