Concierge - Full-Time Day Shift

Job TitleThe pay range for this position is $17.25 - $22.00 per hour based on skills and experience. This position is non-exempt and overtime eligible.ResponsibilitiesResponsible for:Ensuring that the attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions.Adhering to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA.At all times, implementing universal precautions and infectious disease control protocols. Wearing assigned PPE appropriately per policy and as requested.Completing all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules. Participating in required safety and disaster drills as assigned and mandated.Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors, and performing a variety of other administrative duties as assigned.Handling and routing all incoming calls in a timely (within three rings), courteous, and distinct, customer-friendly manner using proper telephone etiquette.Communicating all phone messages clearly and delivering materials to appropriate parties promptly.Monitoring the entry into and departure out of the community for all guests, residents, and vendors. Always maintaining a safe and secure environment.As required and instructed, screening all visitors per infectious disease control protocols and guidelines to enter the community.Greeting, identifying, and visiting with all guests/visitors and scheduled appointments. Offering beverage refreshment always, and brochure material when appropriate. Functioning as information "hub" to all visitors ensuring their needs are met.Referring all marketing inquiries to Executive Director. Completing Inquiry Sheet if Executive Director is unable to talk with the prospect.Mailing community brochures upon request.Assisting with other bulk or Direct Mails as directed.Assembling and maintaining supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level.Assisting with office functions such as word processing support.Distributing mail throughout home to staff and residents; assisting in maintaining postal supply for residents and assisting in preparing out-going mail.Maintaining abundant supply of appropriate forms ready for use in files.Assisting with activities as requested.Assisting in redirection of disorientated Residents as needed.Maintaining neat and tidy reception area, including fresh flowers on desk.Coordinating use of common usage area for events/meetings as directed.Assisting in maintaining appointment notebooks for transportation, hair care, etc. as directed.Assisting job applicants.Assurance community directions are available at desk.Other duties as assigned.