Youth Advocate (Case Manager)

Job Description

Job Description

Job Title: Youth Advocate (Case Manager)

Objective: To provide high-level case management services in response to all youth participants, volunteers, and stakeholders (which include inquiries and leads) to ensure that volunteers and youth are appropriately enrolled and matched.

Qualifications: Associate’s degree. Requires extensive experience in program planning, development and implementation; excellent communication skills, proven public speaking and media experience; strong working relationships with various nonprofit organizations, volunteer agencies and business/community leaders; able to work effectively with diverse groups of individuals; good networking skills.  Knowledge of community resources.

•Experience working with youth.

•Good documentation skills.

•Excellent oral and written communication skills reflecting solid customer service both in-person and telephone and delivery of presentations/speeches for recruitment opportunities.

•Ability to establish rapport.

•Ability to motivate others towards achieving goals.

•Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.

•Proficiency in Microsoft Office, including Word, Outlook, and Excel.

•Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction.

•Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.

•Must have car, valid driver’s license, and meet state required automobile insurance minimums.

•Consent to an annual government background check is required.

Responsibilities: The primary function of this position is to provide high-level service in response to youth participants, mentors, and families (which include inquiries and leads) to ensure that volunteers and youth are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing TBAH standards and practices. A high- level of focus on volunteer options and participant safety is to be demonstrated throughout the volunteer and participant enrollment and matching process.

The Youth Advocate is a part of the program’s mentoring activities, including program activities with at-risk youth and their mentors and carrying a caseload of matched pairs.

The successful youth advocate will produce positive outcomes in agency program performance and collaborative partnership goals. The position is to also assist with overall recruitment efforts for participants of the program. Responsibilities include but not limited to:

1) Conduct participant enrollments including: individual orientations, participant safety education, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.

2) Conduct client enrollments including: parent/participant interviews, participant safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.

3) Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.

4)Review and follow-up on references as necessary to gain additional data to complete the assessment process.

5) Conduct participant assessments and reassessments/updates as indicated.

6) Identify and eliminate any barriers interfering with the completion of the enrollment process.

7) Review all enrollment information and assessments and make recommendations for participation in the program based on this information.  Create an Individual Service Plan (ISP) for each participant which addresses identified needs and barriers.

8) Provide comprehensive assessments and match support recommendations for volunteer and youth participation in the program based upon assessments of each individual. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.

9) High degree of collaboration with other agency staff to ensure smooth transition among functions.

10)   Obtain preliminary contact information and schedule enrollment interview within prescribed time frame.

11)   Send forms or program information as needed to families or school administrators.

12)    Respond to all calls requesting general information communicating basic information, flexibility and volunteer choice.

13)  Enter all inquiries and pertinent data into database, ensuring accuracy and timelines of information systems.

14)  Routine office environment. Flexible work hours to meet volunteer & client needs.

15)  Explore potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

16)  Participate in or plan and implement one recreational activity per month for pairs;

17)Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.

18)Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.

Adhere to agency policy, procedures and the professional code of ethics.

Other duties as assigned by supervisor.

Required goals include:

1) Outreach and Orientation:

a. At least 10 youth recruitment sessions per week.

b. Orientation should be provided twice a month to introduce programming.

2) Life Skills Sessions:

a. Life skills sessions should be provided to youth at least twice per month in groups.

3) Match rate:

a. 125 matches over the course of 18 months

b. Monthly rate of matches 7 matches per month

4) Mentoring rate:

a. At least 80% participation rate in monthly activities

b. Maintain 60% rate of match engagement as demonstrated by 4 monthly match meetings

5) Documentation

a. 100% of files completed for youth

b. Update to Mimsy and Mentor Core Systems weekly

c. 100% of activities shown in Mimsy (including Program, Mentor, and Mentee) and Mentor Core.

d. All training documentation shown in both systems.