Operations Associate

Job Description: Operations Associate Location: St. Louis, Missouri Department: Administration Employment Type: Full-Time Job Summary: Are you highly organized, detail-oriented, and energized by keeping projects, people, and processes moving forward? Join our team as an Operations Associate, where you'll play a vital role in supporting organizational leaders, coordinating important initiatives, ensuring compliance with reporting requirements, and helping drive operational excellence across the organization. This position offers a unique opportunity to work closely with executive and operational leadership while contributing to projects and processes that directly support the delivery of services throughout the communities we serve. If you enjoy variety, problem-solving, project coordination, executive support, and being the person who helps keep everything on track, this could be the perfect opportunity for you. As an Operations Associate, you'll help coordinate meetings, manage reporting processes, support compliance activities, oversee special projects, maintain critical operational systems, and serve as a trusted resource for leadership teams across the organization. This position offers… Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Professional Growth Opportunities – Gain exposure to executive leadership, strategic initiatives, project management, and organizational operations Meaningful Work – Support initiatives and programs that positively impact individuals, families, and communities Collaborative Workplace Culture – Work alongside dedicated leaders and professionals in a supportive, mission-driven environment Variety and Challenge – No two days are exactly alike, offering opportunities to learn, contribute, and grow Additional Perks & Benefits – Scroll down to bottom of this post to learn more Key Responsibilities Coordinate organizational projects, initiatives, and reporting processes while ensuring deadlines and compliance requirements are met Support executive and operational leadership through calendar management, meeting coordination, travel arrangements, expense tracking, and special projects Monitor GATA applications, reporting requirements, submissions, and closeout processes to ensure compliance with state and funding requirements Manage client grievance and OIG reporting processes while ensuring organizational and regulatory timelines are met Serve as a liaison for organizational and housing boards by coordinating meetings, preparing materials, recording minutes, and maintaining required documentation Prepare agendas, coordinate guest participation, attend meetings, and track action items and follow-up activities Generate and distribute operational, payroll, compliance, census, and performance reports that support organizational oversight Develop surveys, dashboards, and reporting tools that assist leadership in monitoring organizational performance and initiatives Assist with credentialing processes and related administrative activities as needed Support operational leaders in maintaining key business controls, performance metrics, and process improvements Collaborate with departments across the organization to support operational efficiency and successful project completion Maintain professional and productive working relationships with leadership, team members, community partners, board members, and external stakeholders Education, Experience, and/or Credential Qualifications High School diploma or equivalent required Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, Communications, Project Management, or a related field preferred Minimum of five (5) years of administrative, executive support, project coordination, operations support, or business support experience Experience supporting senior leaders, executives, directors, or operational teams preferred Experience coordinating projects, meetings, compliance activities, reporting processes, or organizational initiatives preferred Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams Experience working in healthcare, behavioral health, nonprofit, government, or other highly regulated environments preferred Additional Qualifications Exceptional organizational skills and attention to detail Strong project coordination and time-management abilities Excellent written, verbal, and interpersonal communication skills Ability to manage multiple priorities while meeting deadlines Ability to maintain confidentiality and handle sensitive information with professionalism and discretion Strong analytical, problem-solving, and critical-thinking skills Ability to work independently while collaborating effectively with diverse teams Professional presence and confidence interacting with executives, board members, community stakeholders, and external partners Commitment to accuracy, accountability, customer service, and operational excellence Why You’ll Love This Role Work directly with executive and operational leadership Gain exposure to high-level organizational initiatives and strategic projects Enjoy a diverse workload with opportunities to learn and grow Build skills in project coordination, compliance, operations, reporting, and executive support Play a visible role in helping teams operate more effectively and efficiently Contribute to a mission-driven organization where your work makes a meaningful difference Physical Requirements Perform sedentary work involving prolonged periods of sitting, computer work, and use of office equipment Occasionally exert up to 10 pounds of force to lift, carry, push, pull, or move objects Frequently use computers, telephones, and other electronic office equipment Move throughout office and meeting environments as needed to perform essential job functions Maintain the physical ability to perform essential job duties with or without reasonable accommodation Position Perks & Benefits Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you’re ready to bring your organizational skills, attention to detail, and passion for operational excellence to a meaningful career, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top‑line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees #J-18808-Ljbffr Burrell, Inc.