Student Account Representative

Job Description

Job Description

Student Account Representative  

Dominican University NY is seeking a full time Student Financial Services Representative to join the Student Financial Services team. Key duties include serves as a primary point of contact for students, parents, and campus partners regarding student billing, payment options, account balances, refunds, and related financial matters. This position provides exceptional customer service while ensuring accurate account maintenance, timely collection of receivables, compliance with institutional policies, and support of enrollment and retention initiatives.  

Typical duties and responsibilities:

Student Billing & Accounts Receivable

• Review and maintain student accounts to ensure accuracy of charges, payments, financial aid credits, and adjustments.
• Assist students and families with understanding tuition charges, fees, payment schedules, and account balances.
• Process account adjustments, refunds, waivers, and payment transactions in accordance with institutional policies.
• Investigate and resolve account discrepancies in a timely manner.
• Monitor student accounts for past-due balances and assist with collection efforts.

Customer Services

• Provide professional and courteous support via phone, email, virtual appointments, and in-person interactions.
• Counsel students and families regarding payment options, payment plans, financial obligations, and institutional policies.
• Respond to inquiries concerning billing statements, account activity, holds, refunds, and payment deadlines.
• Escalate complex account issues to supervisors as appropriate.

Billing and Collections

• Assist with the generation and review of student billing statements.
• Conduct outreach to students with outstanding balances through phone calls, emails, and correspondence.
• Maintain accurate documentation of collection activities and student communications.
• Support institutional collection processes, including third-party collection agency referrals when applicable.

Financial Aid Coordination

• Collaborate with Financial Aid staff to ensure proper application of federal, state, institutional, and external aid.
• Review account credits and aid disbursements for accuracy.
• Communicate with students regarding financial aid-related account impacts.
• Maintain confidentiality of student records in accordance with FERPA and institutional policies. 
• Adhere to federal, state, and institutional regulations governing student accounts and financial transactions. 
• Maintain accurate student account documentation and audit trails. 
• Assist with departmental audits and reconciliation processes.

Reporting and Administrative Support  

• Run and review account reports to identify outstanding balances, credits, and reconciliation issues.
• Support month-end, term-end, and fiscal year-end processes.
• Participate in special projects and departmental initiatives.
• Assist with registration, orientation, enrollment, and payment-related events.

Qualifications Required:

• Associate degree required; Bachelor's degree preferred.
• Equivalent combination of education and relevant experience may be considered.

Preferred:

• One to three years of customer service, accounts receivable, banking, financial aid, student accounts, or higher education experience preferred.
• Experience with Jenzabar, PowerFAIDS, or similar higher education systems.
• Experience with Microsoft Office Suite, particularly Excel

Dominican University New York is an Equal Opportunity/Affirmative Action employer committed to excellence through equity and inclusion, and, in this spirit, particularly welcomes applications from members of historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as a qualified individual with a disability, or other protected category in accordance with applicable law.

AA/EOE

Salary $21.55 per hour