Field Operations Manager

Benefits Bonus based on performance Competitive salary Paid time off Training & development Job Description COMPENSATION SNAPSHOT $65,000–$75,000 base salary + performance bonuses Bonuses tied to job execution, crew efficiency, quality control, and customer experience Strong performers can earn $80,000+ annually Company vehicle, gas stipend, phone stipend, PTO, and benefits This is a field-based leadership role overseeing daily operations across residential and commercial exterior cleaning projects WHAT WE’RE ABOUT I'm Ethan, CEO of Rolling Suds of Fairfield-Westchester. We're a fast-growing power washing company based in Westchester County serving residential and large‑scale commercial clients. We care deeply about doing things the right way — holding ourselves to high standards and building great systems, strong crews, and awesome customer experiences. And that happens when we have the right people. People who run towards new challenges, taking on responsibility, and working with other people. We also know the best people don't want to be micromanaged or deal with corporate nonsense. So if you want a role where your decisions actually matter, where you’re trusted to run the field, and where performance is rewarded — you’ll fit in well. THIS ROLE IS FOR YOU IF You like being in the field , not stuck behind a desk all day You take pride in running tight operations and clean job sites You expect a lot from yourself and your crews You’re calm under pressure and like solving problems You care about quality, safety, and customer experience You’re organized, decisive, and comfortable leading people You want to grow into a bigger leadership role over time THE ROLE: OPERATIONS MANAGER As Operations Manager, you are responsible for owning day‑to‑day field execution . You oversee crews, schedules, trucks, equipment, and job quality — ensuring work is completed safely, efficiently, and to Rolling Suds standards. You’re the bridge between ownership, technicians, and customers, and you have real authority to make decisions in the field. This is not a desk job, and it will occasionally involve working in the field. First and foremost, this is a leadership role with accountability and upside. WHAT YOU’LL BE DOING Oversee daily field operations across residential and commercial jobs Schedule and route crews to maximize efficiency and job completion Conduct site visits and quality checks throughout the day Ensure proper use of equipment, chemicals, and surface‑specific techniques Train, coach, and hold technicians accountable to performance standards Resolve issues in real time: delays, quality concerns, customer questions, equipment problems Ensure safety protocols are followed on every job site Be responsible for truck readiness, inventory and equipment maintenance, and end‑of‑day procedures Maintain clear job notes, photos, labor tracking, and operational reporting Support continuous improvement of SOPs, workflows, and field systems Deliver a consistently professional, 5‑star customer experience DAY IN THE LIFE Review the day's schedule, message customers, and active jobs Meet with crews to get prepped and adjust plans as needed Visit job sites throughout the day to inspect quality, troubleshoot issues, and support technicians Communicate with customers to keep expectations aligned Track progress, document work, and prep for the next day End the day knowing exactly where every job stands No two days are the same — but the goal always is: run clean jobs, support the crews, and deliver excellent results that leave our customers so happy that they're telling all their friends about us. WHAT WE’RE LOOKING FOR Experience in field operations, construction, trades, power washing, landscaping, or similar service businesses Strong leadership and communication skills Highly organized with strong follow‑through Comfortable making decisions without micromanagement Tech‑comfortable and willing to learn scheduling / CRM tools Valid driver’s license WHAT IT’S LIKE TO WORK HERE Responsibility, not micromanagement Clear systems and standards Growth opportunity A team that takes pride in our work HOW TO APPLY Submit your resume and a brief note about why this role is a fit for you. Selected candidates will be contacted for next steps. This role is ideal for someone who wants to lead from the field, build strong crews, and be a key operator in a growing business. #J-18808-Ljbffr