IT Program Manager - IT Clinical Systems

IT Program Manager – IT Clinical Systems

The IT Program Manager – IT Clinical Systems will serve as a centralized coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within IT Clinical Systems.

Key Responsibilities

Intake & Initiative Readiness

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment
• Coordinate and facilitate assignment of IT Milestone Owners
• Support reassignment and escalation processes
• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership
• Resolve conflicts and address project challenges across teams
• Influence stakeholders outside direct reporting lines
• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers
• Track IT milestones and support execution alignment
• Facilitate communication and issue resolution across stakeholders

Education

• Bachelor's in Computer science or relevant field preferred
• 5+ years of experience accepted in Lieu of Bachelor's degree

Certification/Licensure

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
• PMP preferred or obtained within 18 months

Experience

• Experience within healthcare IT environments
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills.
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Ability to interpret complex or incomplete information
• Strong problem-solving and decision-making capability
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail