Human Resources Manager

Job Description

Job Description

Who we are:

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls and Chicago Blackhawks, the United Center hosts a wide range of sporting events, concerts, family shows, and special events. In the Director of End User Services role, you will help shape the technology experience across the United Center, Bulls, Blackhawks, Chicago Sports Network (CHSN), and the 1901 Project.

About the role:

This HR Manager role will lead our Talent Acquisition and L&D initiatives. We have a small but effective team, and each member plays an important role in the success of the department. This role will have the opportunity to play a key role in shaping the talent acquisition and training/development efforts for the organization while directly supporting the Sr. Director of Human Resources. Not only will you provide forward-thinking support for our organizational goals, but you will also help support the HR department in multiple functions. 

RESPONSIBILITIES – WHAT YOU’LL DO

Responsibilities for this role include but are not limited to: 

Recruitment & Talent Acquisition (~50%)

• Lead full-cycle recruiting across multiple departments, from requisition to offer.
• Partner with hiring managers to define job requirements, create job descriptions, and develop sourcing strategies.
• Provide guidance and coaching to team leaders and supervisors on recruiting and hiring best practices
• Source active and passive candidates using job boards, social media, and networking events.
• Build talent pools and maintain relationships with potential future hires.
• Manage applicant tracking systems (ATS) and ensure candidate pipelines are healthy and up to date.
• Screen resumes, conduct initial interviews for certain roles, and coordinate interview processes.
• Lead employer branding initiatives to enhance candidate attraction.
• Analyze recruiting metrics and KPIs to improve hiring effectiveness.

Learning & Development (~40%)

• Design, develop, and deliver training programs that support organizational goals, employee performance, and professional growth. 
• Facilitate in-person, virtual, and blended learning programs for employees and leaders. 
• Partner with business leaders to identify development needs and create targeted learning solutions. 
• Lead career development initiatives, including career pathing, individual development plans, and leadership readiness programs. 
• Coach managers on employee development, career conversations, and growth opportunities. 
• Evaluate training effectiveness and continuously improve learning programs based on feedback and business outcomes. 
• Promote a culture of continuous learning and support organizational talent development strategies.

General HR Management (~10%)

• Welcome and assist all team members and visitors to Human Resources professionally. 
• Assist with day-to-day HR operations and ensure compliance with HR policies and procedures. 
• Measure effectiveness of initiatives by tracking progress, ensuring data accuracy, and providing timely updates
• Effectively communicate with all team members and help coach managers in enforcing policies in a fair and equitable manner.
• Manage employee personnel files while maintaining strict confidentiality.
• Ensure compliance with local, state, and federal employment laws and regulations.
• Support employee engagement, retention strategies, and DEIB initiatives.
• Perform other duties and special projects as assigned

CAPABILITIES – WHO YOU ARE

• Great interpersonal and communication skills with the ability to build relationships and effectively collaborate with team members.
• Willingness to dive into the tasks while paying a high attention to detail, follow through, and meeting deadlines. Desire to solve problems and a mindset of continuous improvement that will help us uncover and address opportunities to approve. 
• Work independently and take initiative with a willingness to go above and beyond. 
• Strong organizational and time-management skills.

REQUIREMENTS – WHAT YOU NEED

• Bachelor’s degree in Human Resources preferred or equivalent field. 
• 5+ years’ experience in Human Resources 
• 3+ years of full cycle recruiting experience preferred 
• 2+ years’ experience in training and development 
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) 
• Proficiency with ADP’s HRIS system is preferred. 
• HR certification (e.g., PHR, SHRM-CP) required. 
• Knowledge of labor laws and HR best practices.

The pay range for this role is $100,000-$110,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include annual performance bonus, 401K retirement plan with company match, paid time off and commuter benefits. Additional perks include access to our state-of-the-art gym with free fitness classes, catered meals, fun events and free parking