Business Analyst

Business Analyst- Revenue Management Team

From the point of view of a position within Revenue Management Technology, you get a great perspective of how an airline maximizes revenue and increases profitability through Revenue Management Systems. Revenue Management systems are the systems that help to forecast the right seat at the right time at the right price for the traveling consumer. Beyond Revenue Management forecasting our vast and complex data sets are used to support various capabilities within Southwest.com and Marketing. Joining Revenue Management Technology is an opportunity to work on exciting on premise and Cloud based technologies that support our Revenue and Inventory Systems where you will gain an understanding of the science behind forecasting customer demand and sellable inventory at Southwest Airlines.

Job Summary

• Conduct needs analysis to create quality solutions. Ensure solutions are aligned with stated requirements and comply with departmental standards. Manage activities to ensure solutions are delivered on-time and within budget. Serve as a resource to ensure effective communications to customers or key stakeholders.
• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
• Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
• Estimate effort and value for solutions
• Apply business solutions with broad level knowledge about technology platforms/architectures
• Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
• Establish or follow prioritization processes to drive work, completing work with a sense of urgency
• Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
• Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of business analysis, process modeling and redesign
• Advanced knowledge of technical environments
• Advanced knowledge of software development methodologies
• Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners
• Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to work effectively in a strong Customer service/team-oriented environment
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to manage and prioritize multiple and widely varied work streams/tasks
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

Additional Responsibilities

• Work with the Product Owner and Agile Team to break down Feature Requirements into Stories for the Team to consume.
• Where necessary, be able to lean into data analysis to help Business

Additional Beneficial Skills and Knowledge

• Working Experience with Jira/Jira Align
• Working Experience with Scrum
• Working Experience with Analyzing data in Databases using SQL; specifically, Redshift and Teradata

For more information and other jobs available please contact our recruitment team at View email address on click.appcast.io.