Customer Service Support Specialist (Southington, CT)

Customer Service Support Specialist (Southington, CT) Job Category: Operations Requisition Number: CONTA002470 Posted: July 2, 2026 Full-Time On-site Rate: $18.50 per hour Location Southington, CT Office, Southington, CT 06489, USA Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Education High School Diploma or GED required Work Environment Work is performed in a typical office (call center) setting. Qualifications Microsoft Office suite – Intermediate Customer Service – Advanced Basic math skills – Intermediate Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr GT Independence