Assistant Manager - Louie Oliver's

Job Description

Job Description

Job Summary :

Responsible for supervising the day to day operations of Louie Oliver’s Restaurant. Ensures department service goals are achieved while embracing and maintaining company service culture and core values. Ensures superior guest service, engaged team members as well as maximizing profitability for our company in a safe, secure, and clean environment. Exhibits leadership and vision to align, inspire, develop, and motivate team members.

Qualifications : 

• Required minimum 4-years’ related experience and/or equivalent combination of education and experience with at least 2-years of supervisory experience within Food & Beverage.
• Required excellent communication, team-building and problem-solving skills.
• Must be at least 21 years of age.
• Must have the ability to read and understand documents such as safety rules, operating and maintenance instructions and procedure manuals. 
• Must have the ability to speak effectively before large or small groups.
• Must have strong industry problem solving skills.
• Proficient in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Proficient in reading and analyzing P&L statements and financial reports.
• Ability to work independently with minimal supervision.
• Strong self-motivation and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Demonstrates initiative and accountability in completing assignments.
• Able to manage multiple responsibilities while maintaining accuracy and productivity.
• Strong leadership and team management skills.
• Ability to supervise day-to-day restaurant operations.
• Strong commitment to delivering exceptional guest service.
• Ability to motivate, coach, and develop team members.
• Experience maintaining a safe, secure, and clean work environment.
• Strong problem-solving and decision-making ability.
• Ability to de-escalate situations with guests, team members, and vendors.
• Excellent communication and interpersonal skills.
• Effectively maximizes profitability through effective labor, inventory, and cost controls.
• Experience supervising and leading unionized employees while ensuring compliance with the collective bargaining agreement, company policies, and labor regulations.

Commitment to Our Values:

As a frontline representative of Harrah’s Northern California, the Assistant Manager plays a crucial role in living out our three service pillars:

Blaze the Trail

• The Assistant Manager identifies opportunities to improve operations and guest service, contribute to a positive workplace culture, and demonstrate accountability, initiative, and leadership.
• The Assistant Manager is service-oriented and focused on delivering extraordinary guest experiences, while effectively supporting team members, resolves issues quickly, and ensures every guest feels valued and well cared for.
• Fosters teamwork by promoting open communication, supporting team members during busy shifts, and encouraging collaboration to ensure smooth operations and exceptional guest service.

All-In on Service

• The Assistant Manager is service-oriented and focused on delivering extraordinary guest experiences, while effectively supporting team members, resolves issues quickly, and ensures every guest feels valued and well cared for.

Together We Win  

• Fosters teamwork by promoting open communication, supporting team members during busy shifts, and encouraging collaboration to ensure smooth operations and exceptional guest service.

Everyone Greets Everyone (EGE) Expectation

All team members are expected to uphold our commitment to a warm, welcoming, and service-focused environment by following the Everyone Greets Everyone (EGE) standard. This standard reflects our dedication to hospitality, teamwork, and creating a positive experience for all guests and team members.

Under the EGE policy, team members will:

• Acknowledge every guest and fellow team member within 10 feet with a welcoming gesture such as a smile or nod.
• Offer a friendly verbal greeting when within 5 feet.
• Remain attentive and aware of their surroundings by keeping their head up and actively looking for opportunities to engage (“head on a swivel”).
• Proactively seek opportunities to greet, assist, and positively interact with guests and team members throughout their shift.
• Always demonstrate professionalism, understanding that when on the casino floor or in guest‑facing areas, they are “on stage” and representing the organization.

This expectation applies to all departments and roles, front of house and back of house alike, as part of our shared responsibility to deliver an exceptional, consistent, and extraordinary experience for everyone who enters our property. 

Essential Job Functions:

• Responsible for successfully operating Louie Oliver’s as measured through guest and teammate service scores.
• Ensures highest degree of customer satisfaction for Louie Oliver’s. 
• Analyzes and evaluates Louie Oliver’s operations to best achieve cost effective running of the outlet. 
• Conducts pre-shift meetings, makes daily schedule adjustments and controls shift staffing levels to meet budgeted labor costs.
• Hires and supervises staff ensuring proper training, job performance coaching and feedback, and development of subordinates. May recommend wage increases and promotions.
• Effectively handles employees' complaints or grievances.
• Monitors and controls health, safety, and sanitary conditions of the restaurant. 
• Assists in the completion of corrective action and team member documentation under the supervision of the Restaurant Manager and/or Director of Food and Beverage. 
• Ensures proper usage and requisitioning of operating supplies within established guidelines. 
• Create, edit, and format business documents such as Standard Operating Procedures
• Maintains daily employee attendance and work records. 
• Inspects food service facilities to ensure compliance with state and local health laws and internal regulations.
• Inspects and tastes prepared foods to maintain quality standards and sanitation regulations.
• Works closely with employees and guests to correct concerns and issues regarding quality and services of food outlet.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. 
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical, Mental & Environmental Demands:

• Must be physically mobile with reasonable accommodations.
• Must be able to sit, stand or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout the outlet.
• Must be able to lift up to 50 pounds. 
• Must be able to push carts weighing up to 100 pounds. 
• Must be able to use proper team lifting and carrying techniques.
• Must be able to push, pull, bend, reach, stoop, kneel, twist and grip items when working in the outlet. 
• Must have manual dexterity and coordination to operate office equipment, including PC computers, fax machine and photocopier. 
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.