Technical Service Representative - Packaging Equipment

Job Description

Job Description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. 

Do we have your attention? Keep reading. 

Are you a maintenance technician, field service technician, packaging mechanic, or reliability professional looking to leverage your technical expertise in a customer-facing role?"

Do you live on the West Coast? Do you thrive on working closely with customers? Customizing solutions? Closing deals? Our sales leaders are self-motivated, savvy strategists who strive to understand their customers’ business needs and then figure out the best solution. Our sales teams work closely with our engineers and field service techs to ensure our customers reach their packaging performance goals today – and tomorrow.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re an ambitious sales leader who’s energized by partnering with their customers to realize their future, we want to talk to you.

As a Technical Service Representative, you will play a pivotal role in our company's overall success. Your mission: proactively generate leads, cultivate exceptional customer relationships, and promote our products and services to boost profitability in your region. In this role, you will:

Territory: Washington, Oregon, California, Nevada, Utah, Arizona

Are you passionate about this work?

Sales and Business Development:

• Identify and pursue new business opportunities through research, cold outreach, networking, and industry events.
• Conduct customer visits to explore growth potential and increase sales.
• Assess customer needs and propose customized product solutions.
• Prepare and deliver technical and commercial proposal

Customer Relationship Management:

• Serve as the main point of contact for distributors and end users.
• Resolve customer inquiries and complaints efficiently and professionally.
• Assist with logistics, customs processes, order tracking, and delivery coordination.
• Thoroughly document all customer details and sales progress in Salesforce CRM.

Technical Support:

• Guide customers in the design, installation, and setup of transverse jaws for packaging machines.
• Troubleshoot sealing issues and recommend performance improvements.
• Collaborate with the internal engineering team for product modifications and design approvals.

Internal Coordination & Administration

• Communicate customer feedback to engineering and production to ensure timely deliveries.
• Assist with administrative duties such as invoicing and documentation.
• Coordinate with logistics to meet customer-specific shipping and delivery requirements.

If this sounds like you, we want to connect!

• 2–5 years in technical support, maintenance, or roles related to packaging machinery (e.g., horizontal/vertical form-fill-seal machines, transverse jaws).
• Solid understanding of packaging machine components and mechanical systems.
• Ability to interpret and validate technical drawings; CAD experience (AutoCAD, SolidWorks) is an asset.
• Ability to accurately measure and document mechanical components.
• Strong analytical and problem-solving skills, particularly with sealing issues.
• Excellent communication, customer service, and negotiation skills.
• Effective liaison between clients and internal departments
• Self-motivated and comfortable with frequent travel (50% +/-).

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Base Salary: $55,000-$70,000

Commission Potential $15,000-$50,000

#LAK

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.