Server Assistant

Hotel Valley Ho Food and Beverage Service Team Member

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Job Summary

This position contributes to ZuZu success by working within the framework of a quality Food and Beverage service team. Greet guests in a warm, friendly and sincere manner. Assist servers in providing guests with a personable fine dining experience with a focus on our superior standards.

Job Functions

Note: the following duties and responsibilities are not all-inclusive

• Be familiar with all standards of fine dining service etiquette and adhere to these standards.
• Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs.
• Assist servers with general service throughout the guest experience; provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service.
• Assist with removal of completed courses from the table – reset as needed or if directed by server.
• Bus table and area, table maintenance and any additional directives given by assigned server.
• Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties.
• Clear and reset dirty tables quickly and quietly after guests depart wit accordance to service standards set by Restaurant Manager.
• Break down bus trays at dishwashing station; assist dishwashers when needed.
• Know table and position numbers, and be able to fulfill role as food runner when scheduled.
• Assist servers to ensure that all tables in dining room are set to standards.
• Work together with other server assistants to ensure optimum efficiency.
• Be familiar with emergency safety measures and health codes.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.

What Are We Looking For?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Ability to service a twelve-table station without assistance during typical service demand.
• Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
• Good communication is essential. Relay guest complaints and comments to supervisor immediately.
• Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
• Ability to lift moderate weights up to but not in excess of 50lbs, and remain on feet for prolonged period of time.
• Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces.
• Ability to handle hot plates and equipment.
• Strong attention to detail a must.
• Good communication essential. Relay guest complaints and comments to supervisor.
• Ability to listen effectively, to speak and write English clearly.
• Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to identify, address and resolve conflict.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
• Promote excellent guest relations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.