Quality Assurance Manager

Manager, Quality Assurance – Nexus QA Team The Nexus QA team is seeking a Manager, Quality Assurance to lead quality planning and execution across a portfolio of enterprise applications and business-critical initiatives. In this role, you will guide a team of QA professionals and delivery partners, establish consistent quality practices, and work closely with technology and business teams to support reliable releases. This position is well suited for a leader who combines people management, delivery oversight, and modern quality engineering practices, including automation and AI-enabled testing. Key Responsibilities Lead QA delivery across a portfolio of projects, enhancements, and production support initiatives, ensuring alignment to scope, timelines, and quality objectives. Manage and develop QA team members and delivery partners across onshore and offshore models, promoting accountability, collaboration, and continuous learning. Define test strategies, quality approaches, and engagement models that support functional, integration, regression, automation, and non-functional testing needs. Establish and maintain QA standards, quality gates, defect governance, and risk-based controls to improve release confidence and delivery transparency. Partner with product, engineering, program, and business teams to align on priorities, resolve risks, and support release readiness across multiple workstreams. Monitor and communicate quality metrics, testing progress, risks, and defect trends through regular reporting and governance forums. Identify opportunities to improve testing efficiency and effectiveness through automation, AI-assisted testing, process standardization, and continuous improvement practices. Support resource planning, supplier coordination, and capacity discussions to maintain effective QA coverage across the Nexus portfolio. Qualifications Bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent practical experience. 8+ years of experience in quality assurance, quality engineering, or software testing, including experience leading teams or managing QA delivery. Experience developing and executing test strategies across functional, integration, regression, automation, and non-functional testing. Working knowledge of QA and delivery tools such as JIRA, ServiceNow, Selenium, Katalon, JMeter, LoadRunner, mobile testing tools, and test management platforms. Experience working in Agile, hybrid, or SDLC-based delivery environments with strong understanding of release planning, defect management, and quality governance. Strong communication, organizational, and problem-solving skills, with the ability to work effectively across technical and business teams. Experience using automation, AI-assisted testing, or modern quality engineering practices to improve delivery outcomes is preferred. Preferred Qualifications Experience supporting enterprise application portfolios in a complex, matrixed organization. Experience managing offshore teams, third-party suppliers, or managed service delivery models. Knowledge of performance testing, API testing, test data management, or environment coordination. Familiarity with AI-enabled quality engineering, test optimization, or QA transformation initiatives. #J-18808-Ljbffr