University of Oklahoma Medical Center Edmond//Registrar III // M-F 8:00am-4:30pm

University Of Oklahoma Medical Center Edmond//Registrar III // M-F 8:00am-4:30pm

The Registrar III is responsible for timely and accurate patient registration by interviewing patients to obtain all pertinent account information and verify insurance coverage. This role also has responsibilities in handling complex registrations, insurance verifications, and patient concerns. The Registrar III is responsible for daily operations within the department. This includes oversight of admissions, registration, and financial counseling. They ensure alignment with The OU Health Way, support policy implementation, and collaborate with clinical, ancillary, and administrative teams to promote service excellence, regulatory compliance, and financial integrity. They are responsible for coaching employees, monitoring progress, enforcing rules, and ensuring quality compliance.

Essential Responsibilities

• Interview patients at workstation or bedside to obtain necessary account information.
• Ensure charts are completed and accurate.
• Verify insurance and obtain pre-certification/authorization.
• Verify insurance benefits and calculate and collect patient liable amounts.
• Secure all necessary signatures for treatment and billing.
• Explain policies regarding services, charges, and payments.
• Process patient charts and registration paperwork.
• Welcome patients and family members professionally.
• Assign coverages and research the patient's visit history.
• Prepare daily deposits and maintain cash drawer integrity.
• Register and admit patients after hours.
• Escort patients or arrange for escort services.
• Attend mandatory education and training sessions.
• Resolve patient concerns and escalate issues appropriately.
• Staffs and orders supplies according to budget guidelines and department needs.
• Assists with the processing of payroll for team members by maintaining employee edit requests and PTO requests.
• Maintains accurate attendance records for employees.
• Maintains QA statistics (including patient wait times) and reports results to management.
• Assists and provides input on employee quarterly performance reviews.
• Oversees daily activities of registration areas to ensure department standards are met.
• Educates registration staff on changes pertinent to their roles.
• Provides coverage during staff absences as needed.
• Secures necessary signatures for treatment, release of information, insurance benefits, and payment.
• Reviews daily pre-service log to ensure account activation.
• Updates collection system and requests rebills when appropriate.
• Collects and requests deposits and copays.
• Assumes on-call responsibilities to ensure adequate staffing and problem-solving.
• Registers all patient types as needed.
• Schedules and assists with evaluations; resolves patient and employee concerns.
• Ensures compliance with personnel and department policies and procedures.
• Acts in the capacity of Manager in their absence and communicates issues upon their return.
• Supervises and maintains effective patient flow.
• Recommends a sufficient number of qualified and competent staff.
• Determines staff qualifications and competence; maintains competency checklists and attestation forms.
• Attends in-service presentations and completes mandatory education including infection control, patient safety, and OSHA standards.
• Utilizes occurrence reporting system to report potential patient safety issues.
• Seeks ways to control costs without compromising patient safety or service quality.
• Excels in all functions performed by Patient Access staff.
• Collaborates with nursing and ancillary departments to maintain a teamwork approach.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

• Education Requirements: Associate's Degree required.
• Experience Requirements: 5 or more years of hospital registration experience required.
• License/Certification/Registration Requirements: Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire.

Knowledge/Skills/Abilities Requirements

• Organization: Proactively prioritizes needs and effectively manages resources.
• Communication: Possesses strong communication skills and resolves workplace issues effectively.
• Leadership: Guides individuals and groups toward desired outcomes, setting high performance standards.
• Customer Orientation: Builds long-term customer relationships by consistently exceeding expectations.
• Interpersonal Skills: Works effectively with employees, patients, and external parties.
• Policies & Procedures: Understands and articulates organizational policies and systems.
• PC Skills: Proficient in Microsoft Office and other required applications.
• Financial Management: Applies tools and processes to successfully manage budget.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.