Patient Access Rep

Cardiovascular Institute Of The South Switchboard Operator

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

Serve as the first point of contact for patients and callers at the assigned CIS location. Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism. Support clinic operations by scheduling patient appointments and ensuring timely call routing. Play a key role in delivering a positive patient experience through clear communication and responsiveness.

Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently. Support continuity of care by scheduling appointments according to clinic guidelines and provider templates. Maintain accurate documentation and message routing within the medical record to support clinical teams. Meet or exceed call handling and productivity metrics that support access to care and operational excellence. Uphold CIS's patient-centered philosophy through courteous, respectful, and compassionate interactions.

Strong communication and listening skills with a customer-focused mindset. Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism. Experience with multi-line phone systems and scheduling software preferred. Detail-oriented with the ability to gather and document complete and accurate information. Reliable, adaptable, and willing to support team needs to ensure clinic success.