Associate Director of Admissions

Associate Director of Admissions

Cherry Hill (CHH)

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today's competitive job market.

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance

Purpose of the Position:

The Associate Director, Admissions supports and trains Admission Representatives to ensure effective and compliant communication with students throughout the enrollment process. This role also engages prospective students and guides them through the admissions process. This position also assists in guiding daily activities, gathering accurate data for enrollment forecasting, and collaborating cross-functionally to support student success.

What you'll do:

• Conduct and/or facilitate first and second level, in person admissions interviews to assess student readiness, program fit, and eligibility, escalating questionable candidates or concerns to Admissions leadership as appropriate.
• Manage relationships with prospective students after enrollment packet completion to identify needs, ensure completion of pre start requirements, and address questions throughout the enrollment lifecycle.
• Communicate with students as needed to provide timely, accurate, and effective support, ensuring a positive and compliant enrollment experience.
• Facilitate collaboration between students and internal departments to address student needs, assess progress, and support successful enrollment outcomes.
• Track student engagement and Admissions Representative follow up activity to ensure timely outreach, quality service, and adherence to admissions standards.
• Compile, analyze, and provide admissions and student progress data to support accurate enrollment forecasting and informed decision making.
• Provide real time coaching, training, and mentoring to Admissions Representatives, including conducting one on one, small group, and team trainings focused on effective, compliant student engagement. Onboard and provide training and ongoing coaching to new team members.
• Review and monitor Admissions Representative communications, utilizing reports and feedback to identify coaching needs, support service improvement, and communicate progress to Admissions leadership.
• Support day to day operational needs of the team, troubleshoot issues, monitor communication channels, plan and execute team events and campaigns, and provide administrative support to leadership.
• Identify process inefficiencies and implement improvements; draft and publish departmental communications; collaborate cross functionally on continuous improvement initiatives; assist with onboarding and training material development; and actively participate in team collaboration and virtual engagement.
• Perform other duties assigned.

Compliance:

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
• Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid.
• Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.

Minimum Qualifications:

• H.S. Diploma or General Education Degree (GED)
• 4-6 years of sales/customer service experience.
• 1-3 years of Admissions experience with American Institute
• Ability to contribute to a diverse and inclusive work environment.
• Ability to professionally communicate fluently in verbal and written English.

Preferred Qualifications:

• Any degree and/strong or advanced proficiency in any of the above required skills/experience.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams

Application Deadline: 07/29/2026

Anticipated starting salary is based on experience and qualifications.

Compensation Range

$72,000 - $72,000 USD

Our Core Values:

Caring: We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect: We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service: American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity: We look forward, not backward. No matter where you come from or what obstacles you've faced in the past, we believe your future is yours to create.

Accountability: When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation: We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.