Experienced HVAC Dispatcher

Job Description

Job Description

Description:

Kept Companies is the largest self-performing commercial cleaning and maintenance company in the nation. With nine leading brands and over 100 locations nationwide servicing industries including restaurant, solar, retail, transportation, and supermarket. Kept Companies is the leading provider of commercial fleet washing, retail equipment refurbishing and sales, refrigeration, hood, coil and solar panel cleaning, and parking lot services.

We are seeking an experienced HVAC Dispatcher to join our growing team. This key role is responsible for coordinating service calls, managing technician schedules, and ensuring that every customer receives timely, professional service.

Responsibilities:

• Dispatch HVAC technicians to service, maintenance, and installation jobs efficiently.
• Communicate clearly with customers, technicians, and management to ensure smooth daily operations.
• Prioritize emergency calls and manage workflow to maintain high customer satisfaction.
• Track work orders, parts, and job progress through our service management software.
• Support the service team with administrative tasks and job follow-up as needed.

Requirements:

• Minimum 2–3 years of HVAC dispatching or related field experience .
• Strong communication and multitasking skills in a fast-paced environment.
• Knowledge of HVAC terminology, parts, and service operations preferred.
• Proficiency with scheduling or dispatch software (ServiceTitan, FieldEdge, etc.) a plus.
• Professional, positive attitude and team-oriented mindset.

What You’ll Do

• Perform HVAC preventative maintenance
• Clean coils on rooftop units (RTUs & refrigeration systems)
• Work on split systems, make-up air units, exhaust systems
• Take before/after photos and complete service reports
• Pressure washing buildings and sidewalks
• Follow safety procedures and job instructions
• Work outdoors and at heights

What You Need

• HVAC or coil cleaning experience (preferred)
• Comfortable working on rooftops and ladders
• Able to work outdoors in all weather
• Strong attention to detail
• Valid driver’s license

Work Environment

• Outdoor + rooftop work
• Physically active role (lifting, climbing, standing)
• Travel required to job sites

Compensation & Benefits (After 90 Days)

• Dental insurance
• Health insurance
• Vision insurance

Why Join Kept Companies

• Nationwide company with steady work
• Growth opportunities in HVAC and field services
• Hands-on, independent work environment