Front of House Manager

Front of House ManagerThe Lounge/Hospitality Manager is responsible for the daily operation and management of the Lounge, including the responsibility for supervising and training team members, phenomenal guest relations and customer service, and reporting to the General Manager, as well as assist in banquet operations as needed.Responsibilities:GeneralOpening and closing the facility as per operating proceduresOversee that all opening and closing duties of each department are completed correctly and in a timely mannerAssist with Bottle Shop management in the event of the Bottle Shop Managers absenceAssist with banquet function management as neededWork closely with the Kitchen Manager to provide a seamless experience for all guestsWork closely with our Bottle Shop manager and Winery Concierge to make a positive experience for all guests visiting with us, with or without reservationsManage all aspects of front of house personnel team: Tasting Hosts, Food & Drink Runners, Bartenders & HostessesAdministrativeOrders Lounge inventory, i.e., Hard Liquor, Wine, napkins, cleaning supplies, dishware, takeout supplies, etc.Maintain Lounge inventorySupervise, schedule, and train team membersApprove/deny requests for days offBalancing of all daily and nightly cash drawers and POSMediate any FOH and BOH issuesAttend team member meetings as necessary and assignedTeam DevelopmentHold pre-shift meetings with the Bottle Shop Manager and FOH staffAddress and handle employee issues in an appropriate mannerTrain team members to have superb customer serviceEnsures team member training programs are implemented and measured regularlyConducts regular team member meeting to build rapport and ensure colleagues are well informedProvides team members with work schedule for two weeks in advanceClearly projects the visions of the department and measures progressConducts quarterly reviews of team members performance and provides council as neededAssists with recruitment efforts, receives and reviews employment applications and conducts new employee orientation following all correct proceduresConducts interviews carefully outlining the functions of the position for which a potential team member is being interviewed forAssesses additional training needs and provides ongoing training opportunitiesTrain team members on all information pertaining to Folino Estate Winery, our wines, and how to create a memorable experience that builds brand loyalty among guestsTrain team members on suggestive selling techniques to increase wine sales and gain repeat customersTrain team members in promoting membership to our wine clubCustomer ServiceProvide and excel at superior customer service to guests and excellent leadership to employees focusing on the guest experience at Folino Estate.Cleanliness and maintenance are performed daily in each department.Orchestrate and control customer seating at peak business times.Handle guest complaints according to provided guidelines or by offering suggestions and solutions, following through with the proper channels to resolve future issues.Ensure guests leave with an overwhelmingly positive experience.Enforce and monitor all health and safety procedures and sanitation standards in public areas.Assist team members when busy (expedite or run food, pour water, buss tables, polish silverware, seat guests, etc.).Requirements:Minimum 2 to 5 years as a manager in a full service (table service with full bar and preferably wine service) restaurant.Must possess strong leadership skills.Must excel at customer serviceSolid track record of success in previous assignments demonstrating upward career tracking.Strong communication skills.Must be dependable, reliable and motivated.Computer knowledge a mustRAMP or TIP certificationBenefits:Competitive compensation packageMedical insurance optionsPaid holiday and vacationCompany dining programClear path for growth and career advancement