Guest Experience Driver

Guest Experience Driver

Rock Hill Ford is looking for a Guest Experience Driver. The ideal candidate would be self motivated, adept at problem solving, excellent leadership skills with potential for growth into overseeing remote experience.

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida).

Hourly wage starting at $16.00/hour. Full time. 40 hour work week.

What We Offer:

• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• 401k with company matching contribution available
• Earned Paid Vacations and Holiday Pay
• Immediate PTO Days upon hire start date
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts on products and services
• Family owned and operated
• Long term job security
• Competitive pay and bonus structure
• Paid Training

Responsibilities:

• Ensure to confirm scheduled and missed appointments for remote deliveries
• Facilitate coordination of tasks between Sales, Service, and PDI departments to successfully deliver customer vehicles for repairs or accessories
• Conduct transportation of vehicles within the lot and to various locations as needed
• Assist in shuttling customers to and from their homes or places of business
• Drive vehicles to and from the service lane, service stalls, and parking lot accordingly
• Retrieve and deliver vehicles from different property locations
• Carry out additional duties as assigned

Qualifications:

• Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
• Previous Service Experience a plus
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• High school diploma or equivalent
• Professional attitude and the ability to deliver best-in-class customer service
• Reliable transportation to and from work every single day
• Clean driving record and valid drivers license
• Must be able to operate a manual transmission

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.