RN Phone Triage (Internal Medicine North/Zeeland)

Pay Range: $30.33 - 45.50 USD Hourly Employment Type: Full Time, 72 hours every 2 weeks. Schedule: Mon­days- Wednesdays 8am to 5pm, Thursdays 8am to 12pm, Fridays 8am to 4pm. No weekends or holidays. Requirements: Minimum of Associates Degree in Nursing (RN) required, Current Michigan RN license required, and BLS for the Healthcare Provider required within 60 days of hire. PROFESSIONAL NURSING PRACTICE Promotes patient safety bymaintainingpolicies and procedures of the physician office. Achieves office-specificinitialand ongoing competencies. Maintains ANA Standards of Professional Performance, professional practice standards, and regulatory compliance. Works collaboratively with providers torendermedical care via telephone, following established triage protocols. Coordinatescare involving other members of the healthcare team in alignment with the Patient-Centered Medical Home model. Considersfactors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services. Participates in daily or scheduled team huddles to discuss patient needs, follow-up actions, andcarecoordination priorities. Engages in multidisciplinary case reviews for patients identified as high‑risk or flagged on the Care Team dashboard. Patient Care Coordination and Chart Management Initiates record requests andfollowsup on outstanding documentation needed for upcoming appointments. Initiates or enters standing orders as directed by the provider. Coordinates withcentral servicesand other document management systems to ensureaccuraterouting and completion of patient information. Provides consultation to providersregardinghigh‑risk patients, and urgent needs that may require intervention. Collaborates with theemergency departmentand other hospital departments as needed foremergent situationsor transitions of care. Responds to patient special needs and accommodations, ensuring the care environment and resources are prepared appropriately. Assistswith referral management tospecialtyoffices, ensuringtimelyscheduling and documentation of care transitions. Follows up on results (labs, imaging, referrals) to ensure closure of care loops and communication of findings to patients and providers. Accurately documents patient encounters, assessments, and communications in the electronic medical record (EMR). Ensures documentation reflects the information provided by the patient and supports the provider’s treatment decisions. Patient Education and Communication Provides patient education by phone or through electronic communicationregardingtreatment plans, medication use, and follow‑up care. Reinforces instructions in the After Visit Summary (AVS) andeducates oncare gaps and preventive health needs. Useseffective communication techniques to support patient understanding and compliance with care recommendations. Collaborates with the provider and care team to ensure consistency and accuracy of patient education materials. Medication and Order Management Assistswithmaintainingpatient medication logs, problem lists, and prescription communication files. Coordinates with pharmacy and providers to reconcile medications, clarify orders, and address patient questions. Orders medications or diagnostic tests as directed by the provider and within policy scope. Monitors for medication adherence issues andcommunicatesconcerns to the care team. Operational Excellence Maintainsaccuratelogs for triage calls, prescription management, and referral tracking. Participatesin quality improvement activities and performance initiatives. Ensurescompliance with ethical billing, confidentiality, and regulatory standards. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy #J-18808-Ljbffr Holland Hospital