Development Review Liaison

Development Review Liaison

Join our team and help shape the future of our community. As a Development Review Liaison, you will serve as the primary point of contact for development projects, working with developers, property owners, City departments, and community stakeholders to guide projects through the review process. This role combines project coordination, problem-solving, and customer service to support successful development outcomes and foster strong community partnerships.

Essential Job Functions

• Serve as a central liaison for internal teams, external partners, and the public regarding development projects.
• Coordinate assigned projects across departments, agencies, and stakeholders to ensure timely and effective delivery.
• Collaborate with City departments to address development-related issues and support capital improvement (CIP) initiatives.
• Facilitate communication and help resolve conflicts involving policies, codes, and regulations across multiple departments.
• Organize and lead project review meetings, including conceptual and pre-development meetings with internal staff and external stakeholders.
• Engage with developers, property owners, builders, and design professionals to identify project pathways and viable solutions.
• Respond to inquiries, complaints, and service requests from citizens and stakeholders in a professional and timely manner.
• Provide high-level customer service to applicants and the public throughout all phases of the development process.
• Develop and administer contracts and agreements for specialized projects, as needed.
• Support continuous process improvement by updating procedures, forms, and recommending policy enhancements.
• Assist with financial guarantee tracking and project closeout activities.
• Represent the department at meetings, training sessions, and community or organizational events.
• Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

Other Job Functions

• Performs other duties as assigned.

Knowledge Skills and Abilities

• Advanced knowledge of conflict resolution, negotiation, and mediation techniques.
• Strong understanding of building codes, zoning regulations, construction practices, and municipal development processes.
• Solid knowledge of ordinances, permitting requirements, and regulatory frameworks.
• Excellent organizational skills and attention to detail.
• Solid computer skills related to planning practices including spreadsheets, word processing, graphics, and databases.
• Strong analytical and problem-solving abilities, including identifying root causes and recommending practical solutions.
• Effective facilitation, de-escalation, and interpersonal communication skills, with the ability to remain neutral and objective.
• Ability to build trust, maintain confidentiality, and handle sensitive or complex issues.
• Ability to read and interpret construction drawings and technical documents.
• Ability to manage multiple projects and coordinate across departments simultaneously.
• Ability to navigate regulatory processes and clearly explain policies and requirements.
• Sound judgment and decision-making in complex situations.
• Strong written and verbal communication skills, with the ability to interact effectively at all levels of the organization and with the public.
• Attends after-hours planning meetings, council meetings, and other meetings as required.

Knowledge Skills Abilities Preferred License & Certification Preferred

• American Institute of Certified Planners (AICP) certification
• Mediation or conflict resolution certification

Education Degree

• Bachelors Degree (BA, BS, BBA)

Education Major

• City planning, land use planning, urban planning or related field.

Education Required

• An equivalent combination of education and experience may be considered.

Work Experience Related

• Five (5) years of experience in dispute resolution, mediation, compliance, HR, customer service, or a related field

Physical Demands

• Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.

Hazards

• Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident

Work Environment

• Exposure to routine office noise and equipment

Vision

We Dream Big and Deliver

Mission

We are dedicated to delivering superior services to enhance the lives of everyone in our community.

Values

• Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
• Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.
• Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.

The City's Core values are in every employee's individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.

Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City's values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City's policy on employee conduct as detailed in the personnel rules sec. 70-143.

The City is an Equal Employment Opportunity Employer.